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TeamViewer

TeamViewer 13

 

各版本区别

Business

Premium

Corporate

●单用户许可证*

●设备管理

●可定制客户模块

●会议&演示

●电脑到电脑、移动设备到电脑

●Wake-on-LAN

Business 许可证计划的所有特性+

●多用户(最多10个)动型)许可证*

●设备和用户管理

●可定制客户模块

●会议&演示

●电脑到电脑、移动设备到电脑

●Wake-on-LAN

●用户连接报告

●1个通道(并行用户)

●可选附加通道(需额外付费)

●servicecamp 集成服务中

 

Premium 许可证计划的所有特性+

●多用户(最多200个)动型)许可证*

●设备和用户管理

●可定制客户模块

●会议&演示

●电脑到电脑、移动设备到电脑

●Wake-on-LAN

●用户和设备连接报告

●3 个通道(并行用户)

●可选附加通道(需额外付费)

●大批量部署

●12 个月 VIP 优先技术支持

 

可用插件

可用插件

可用插件

支持移动设备

支持移动设备

支持移动设备

 

并发用户的通道

并发用户的通道

 

Servicecamp员工代理

Servicecamp员工代理

* Single user licenses allow connections from up to 3 devices (for example, computers or mobile devices). Multi-user (floating) licenses allow many users to use TeamViewer on any number of devices.

Cutting-Edge Support

Be at the forefront of mobile support technology to enable IT technicians to solve support cases faster, and provide customers with an outstanding support experience.

iOS Screen Sharing

Experience the first and only iOS Screen Sharing remote support solution. For the first time ever, IT technicians can view remote iPhones and iPads in real time.

Remote support to iOS devices is now much more efficient, meaning the end-user experience is improved since technicians can provide faster, more accurate troubleshooting.

 

iOS Files App Integration

Improve customer service by reducing the time to resolution for iOS11 technical support service cases with TeamViewer - the first remote support solution to integrate with the new iOS Files app.

The QuickSupport app is available in the Files app, so users can manage all files transferred to or from their device. File transfer now integrates well with any other iOS app that supports the Files app, such as Box or Google Drive.

 

1-click Login and Reduced Data Usage for Android

Instantly access your Computer & Contacts list on your Android device. Enjoy a hassle-free experience when you are on the move or working from a location with poor connectivity.

Reduce the data usage of your Android device by up to 80% with TeamViewer’s smart data transfer technology. The bigger your Computers & Contacts list, the more data you will save.

Additional Features:

Unified Android App Experience、Support for Motorola Devices、Android App Overhaul、Android Host Eco-Mode、Samsung Android Enhancement、Improved QuickSupport Experience

 

 

Focus on Efficiency

Free up more of your team’s time to get things done. Smart workflow features and improvements will take care of the leg work.

Single-Window User Interface

Simpler to navigate, easier to manage, and optimized in collaboration with customers – the all-in-one user interface improves the way you work with TeamViewer. Work faster and with fewer clicks.

9 out of 10 users are extremely satisfied with the new design, that condenses and simplifies multiple windows and tools into one easy-to-use, re-sizable client window, that also remains open when establishing a remote control connection.

Intuitive File Transfer

Optimize your workflow and save time setting up and managing secure file transfers between devices. Gain clarity on which files are being transferred to which device, and monitor the progress.

Access recent folders to quickly locate the needed files, queue multiple stacks of files for transfer, and view the progress of the transfer within an overhauled UI.

Essential Asset Management

Carry out critical maintenance or upgrade tasks more efficiently. Quickly find and take action on devices that meet your task’s requirements, without spending time remoting into every device you manage.

View the computer name, operating system, processor, and RAM for each assigned device within the management console, without needing to establish a remote connection.

Additional Features:Automated Service Case Assignment、MacBook Pro Touch Bar Support、Native for Linux、Swiftpoint GT Mouse for iOSCustomer Portal


 

Additional Features:Automated Service Case Assignment、MacBook Pro Touch Bar Support、Native for Linux、Swiftpoint GT Mouse for iOS、Customer Portal

 

Reports in servicecamp

The most user-requested enhancement for servicecamp has arrived. Efficiently manage service request workloads, ensure top customers’ tickets are prioritized, and use data to transparently communicate with senior management.

Use the in-built reporting functionality, or instantly integrate servicecamp data into tools such as Excel, Power BI, and Tableau, or any other data environment you are familiar with, to gain even greater insights.

Recent Connections

Quickly re-connect with the devices you interacted with most recently, without needing to search for them again.

Use the Recent Connections group at the top of the Computers & Contacts list to initiate remote control, file transfer, or online meeting connections.

Extended Remote Device Dashboard

Save even more time getting the information you need about a device during a remote connection. Quickly identify any potential issues and move on to a solution.

View information about the uptime, serial number, hard drive health, battery level (and whether it's plugged into a power source), as well as the BIOS version and date.

 

Additional Features:Hardware Acceleration、Intuitive Desktop UI、Multi-Monitor Support for Mac

 

Active Directory Connector

Save time and hassle synchronizing users in your company’s Active Directory with TeamViewer by using the new downloadable AD Connector.

Ensure the right people always have access to a company TeamViewer account. Use the new graphical user interface of the AD Connector to configure and synchronize multiple AD groups, execute test runs, and set up scheduled synchronizations.

Identity Provider Connection

Enterprise customers can request early access to Identity Provider Connection, to reduce user management overhead, align with security guidelines, and ensure that only approved users can access TeamViewer accounts using corporate email addresses.

Use your Identity Provider (IdP) to centralize, secure, and control account logins, as well as to set up IdP-enabled multi-factor authentication.

Enhanced Remote Printing

Easily print remote documents locally with better quality than ever before. Save time and avoid misunderstandings by removing the need to create multiple versions of the same document in order to print.

Enable remote printing with HP printers, macOS, and full color, as well as an overall improved user-experience.

Additional Features:Instant Log-in、Improved User Permission Control、Enforced Session Recording

 

 

Teamviewer's features in detail 

Multi-platform

Cross-platform PC to PC, mobile to PC, and PC to mobile connections that support Windows, Mac OS, Linux, Chrome OS, iOS, Android, Windows App, and BlackBerry.

 

Maximum compatibility

TeamViewer runs on a broad spectrum of operating systems ranging from state-of-the-art system software to older operating systems.

 

No configuration

Start and use TeamViewer instantly. TeamViewer even works behind firewalls and automatically detects any proxy configuration.

 

Easy to understand

Enjoy a state-of-the-art user interface that is clearly arranged, simple, touch-friendly, and quick to operate.

 

High performance

Intelligent connection and routing, efficient use of bandwidth, fast data transmissions, and automatic quality adjustments ensure an optimized user experience.

 

High security

TeamViewer utilizes RSA 2048 public/private key exchange, AES (256 bit) session encryption end to end, random passwords for one-time access, optional two-factor authentication, and access controls via black- and whitelists.

 

International

TeamViewer is available in more than 30 languages and supports international keyboards, which makes it an ideal solution for international use.

 

Free for testing and personal use

Test TeamViewer for free, without having to provide any personal information. Also, use the software at home for personal use free of charge.

 

General features

Computers & Contacts management

Arrange, group, and share your computers and contacts as needed. Receive instant alerts for important notifications and see when contacts are online in order to send instant messages or connect with just one click.

Automatic discovery

Automatically discover nearby contacts and devices to make collaboration and interaction even easier.

Integrated monitoring checks

By assigning a device to your TeamViewer account, TeamViewer sends you alerts regarding disk space, Windows updates, antivirus protection, and Windows firewall.

User & device management

Add users and devices to your company (license) and assign rights. Share groups. Manage devices with policy-based settings, or enable secure access controls to connect to devices without the need for a password.

Setting policies

Create setting policies, distribute them, and enforce them if necessary. Any changes to setting policies are automatically applied to the assigned devices.

Channel groups

Create separate channel groups within your license and assign users to them to ensure that specific teams always have access to the channels they need.

Chat

Instant messaging functionality includes group chats, web-based chats, offline messaging, chat history, persistent chat groups, full support for mobile devices, and end-to-end encryption.

File transfer

Share files of any size using convenient methods such as a file manager, contextual menus, drag & drop, and a file box that can link to cloud storage providers.

Whiteboard

During remote control or meeting sessions, use a whiteboard that includes numerous shapes, pens, markers, and a speech bubble.

Remote audio and video

Hear music or system sounds and see videos from the remote computer during a connection.

High-definition VoIP

Enjoy the clarity of high definition audio quality with automatic noise reduction and echo cancellation during Voice over IP transmissions.

Session recording

Record remote control or meeting sessions (including sound, Voice over IP, video, and webcam images) with simple conversion into the AVI video format.

Ultra-high definition

By means of intelligent scaling, TeamViewer provides flawless connections to UHD displays for both remote control and meeting sessions.

Terminal server support

In a terminal server environment, a separate ID is optionally generated for every user, which allows them all to use TeamViewer simultaneously and independently.

Mass deployment  

Deploy TeamViewer or TeamViewer Host (silently) to thousands of devices at once via group policy (GPO) in an Active Directory domain. Also, roll out TeamViewer Host to your Android mobile fleet via the Management Console.

Integrated service desk

Manage and track incoming tickets with TeamViewer servicecamp, the integrated service desk. Streamline response times by prioritizing your requests and identifying frequent service or support topics.

 

 

Remote control

Direct control

Control a remote computer, Android, or Windows 10 mobile device as if you were the primary user sitting right in front of it.

24/7 access

Install TeamViewer as a system service to enable access to remote devices at any time, ideal for accessing unattended devices such as remote servers.

From your browser

Use TeamViewer from within your web browser to provide remote support or for remote access.

Multiple connections

Open multiple connections simultaneously and use tabs to switch conveniently between them.

For your work environment

TeamViewer supports user account control (UAC), direct LAN connections via TCP/IP, and a true virtual private network (VPN) channel – in addition to pure desktop sharing.

Linux systems without a GUI

Even if there is no graphical user interface (GUI) or attached monitor on the remote Linux computer, you can simply connect to the Linux text console.

Wake-on-LAN

Wake up your computer via another computer using TeamViewer within the local network or via a router.

Restart remote computer

Restart the remote computer with automatic subsequent reconnection – even in safe mode.

Remotely update or install

Remotely update any installed version of TeamViewer or even remotely install TeamViewer (full version or Host) via TeamViewer QuickSupport.

Remote printing

Conveniently print documents from the remote computer to your local printer. Locally installed printers are automatically detected by TeamViewer.

Synchronous clipboard

Copy and paste files, images, and text from one computer to another via the clipboard.

Special keys

Easily send special key combinations to the remote device (e.g. Ctrl+Alt+Del) even if you’re using a completely different operating system such as on a mobile device.

Black screen

Make the remote computer monitor dark if you do not want anyone to watch while you are accessing a remote device.

Multi-monitor support

Navigate easily between multiple monitors. Display multiple remote screens simultaneously on your local screens (e.g. two windows for two monitors).

Save connection settings

Save individual connection settings for all future connections to the same computers by group, contact, or computer.

Service queue

All service cases are collected in a service queue and identified based on a session code that can then be prioritized and organized in your team.

Work together

Invite any partner or expert into a current remote control session and solve problems together. Also change directions by reversing the viewing direction during any ongoing session.

Comprehensive reporting

Built in reporting features log connections for who did what, when, and for how long. This can serve as the basis for precise billing. Also take advantage of session commenting capabilities and customer feedback forms.

Connect to mobile devices

Remotely connect to Android, Windows 10 Mobile (with real-time remote control and unattended access possible), and iOS devices to see installed apps and running processes, push & pull settings, and view important device metrics.


Meetings / presentations

Scheduling

Schedule, organize, and send invitations to your meetings. Set up your online meetings directly in your Outlook calendar via the integrated TeamViewer button.

Rights management

Rights management allows differentiation between organizer, presenter, and participants. Different presenters can be designated and changed during a meeting.

Effectively communicate

Communicate interactively and effectively via chat, VoIP, video, and telephone conference. Individually set the level of interaction among participants.

Access control

Start meetings without participants for optimal preparation. Use the door lock to provide additional access control of invited participants.

Screen sharing

Share your screen at any time or select only the window of a particular application to share. Escalate chats or video calls into full presentations by sharing your screen at any time.

Video calls

See and talk to multiple participants simultaneously in a single call, and share your screen at any time.

One click

Meetings, video calls, chats, and teleconferences can be started with just a click: simple and spontaneous.


Modules

No installation

QuickSupport (remote support) and QuickJoin (meeting participation) can be used without installation, so no administrator rights are necessary.

Unattended access

Install TeamViewer Host to enable permanent access to unattended computers/servers, or access Android devices such as smartphones, point of sale devices, or public displays by using TeamViewer Host for Android.

Custom modules

Create custom QuickSupport, QuickJoin, and Host modules that are branded with your corporate identity, configured for your specific needs, and always available to your customers.

SOS button

Put an icon with your company’s name, or a simple call to action, right on customers’ desktops to make it extremely easy for them to get support.


Integrations

APIs

Use an API to integrate TeamViewer into your applications (e.g. helpdesk or CRM). Add capabilities such as access to computers and contacts, reporting, user management, and session management.

iOS/Android screen sharing SDK

Integrate TeamViewer into your mobile apps using the screen sharing SDK for iOS/Android. Assist users of your app and troubleshoot their issues.

Chat from your web environment

Add full-featured, browser-based chat capabilities to internal web tools such as CRM or helpdesk solutions by means of an embedded TeamViewer chat widget.

Service desk integration

Clear focus

No matter what kind of request, you are able to focus on your ticket content. Irrelevant information is automatically faded out. Relevant text passages in ticket conversations can be highlighted.

Email client integration

Turn Outlook or Gmail into a service desk. Answer incoming tickets directly from within your email application using full service-desk functionality. There is no need to manually maintain two systems.

Multilayered support

Connect directly to your customers from within your support ticket. Provide support via chat, or start a remote control session. It works even if the customer does not have TeamViewer installed.

Topics

Structure your inbox by sorting tickets into topics. Opening a topic lists all topic-related tickets as well. Easily quantify and measure frequently asked questions or currently relevant support issues and use them to provide fast service.

Collision detection

See if a ticket in your inbox is currently being answered by a colleague. With collision detection, it is simple to improve response times and avoid outgoing double answers to an inquiry.

Bulk actions

Update a large number of tickets at once. Prioritize, sort, answer, and close tickets with a single action, and define for which tickets you want to use bulk actions.

Quoting

Embed quotes from a previous ticket into your current customer answer. When switching back and forth between tickets, the previously edited text remains in your current ticket and can be processed and sent out.
 
 
Features According to License Types

 Business

 Premium

 Corporate

√ Single-Window User Interface

√ Single-Window User Interface

√ Single-Window User Interface

√ Recent Connections

√ Recent Connections

√ Recent Connections

√ Intuitive File Transfer

√ Intuitive File Transfer

√ Intuitive File Transfer

√ Instant Log-in

√ Instant Log-in

√ Instant Log-in

√ Enhanced Remote Printing

√ Enhanced Remote Printing

√ Enhanced Remote Printing

√ Hardware acceleration

√ Hardware acceleration

√ Hardware acceleration

√ Intuitive Desktop UI

√ Intuitive Desktop UI

√ Intuitive Desktop UI

√ Android App Overhaul

√ Android App Overhaul

√ Android App Overhaul

√ MacBook Pro Touch Bar Support

√ MacBook Pro Touch Bar Support

√ MacBook Pro Touch Bar Support

√ Multi-Monitor Support for Mac

√ Multi-Monitor Support for Mac

√ Multi-Monitor Support for Mac

√ Native for Linux

√ Native for Linux

√ Native for Linux

√ Swiftpoint GT Mouse for iOS

√ Swiftpoint GT Mouse for iOS

√ Swiftpoint GT Mouse for iOS

√ Instant Log-in for Android

√ Instant Log-in for Android

√ Instant Log-in for Android

√ Unified Android App Experience

√ Unified Android App Experience

√ Unified Android App Experience

 

√ Active Directory Connector

√ Active Directory Connector

 

√ Improved User Permission Control

√ Improved User Permission Control

 

√ Automated Service Case Assignment

√ Automated Service Case Assignment

 

√ Essential Asset Management

√ Essential Asset Management

 

√ Extended Remote Device Dashboard

√ Extended Remote Device Dashboard

 

√ Reports in servicecamp

√ Reports in servicecamp

 

 

√ Enforce Session Recording

AddOn support for mobile devices

AddOn support for mobile devices

AddOn support for mobile devices

√ iOS Files App Integration

√ iOS Files App Integration

√ iOS Files App Integration

√ iOS Screen Sharing

√ iOS Screen Sharing

√ iOS Screen Sharing

√ Android Host Eco-Mode

√ Android Host Eco-Mode

√ Android Host Eco-Mode

√ Improved QuickSupport Experience

√ Improved QuickSupport Experience

√ Improved QuickSupport Experience

√ Support for Motorola Devices

√ Support for Motorola Devices

√ Support for Motorola Devices

√ Samsung Android Enhancement

√ Samsung Android Enhancement

√ Samsung Android Enhancement

 

 

 

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