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DameWare Remote Support

DameWare Remote Support

Remote control and systems management tools in one easy-to-use package

Simplify remote support and troubleshooting end-user workstations and servers

  • Remote administration tool for Windows, Mac OS X, and Linux computers
  • Provide remote support to end-users inside and outside the network
  • Troubleshoot servers and workstations remotely with built-in tools

Key Features

Easy-to-use remote control for Windows, Linux, and Mac OS X

Includes DameWare Mini Remote Control for multi-platform remote access from a single administration console.

Anywhere, anytime remote support (inside and outside the network)

Initiate secure over-the-Internet remote connection with computers both inside the LAN and outside the firewall.

Leverage built-in remote administration tools for troubleshooting

Offers system tools and TCP utilities to remotely troubleshoot computers without having to launch a full remote control session.

Remotely manage Active Directory environments

Manage multiple AD domains, groups, and users. Remotely unlock user accounts, reset passwords, and edit Group Policy.

Provide on-the-go remote support from iOS and Android devices

Use DameWare mobile app to remotely access network computers from mobile devices.

Simple licensing and affordable pricing

Licensed based only on number of technician logins. No limit on the number of computers and end-users supported.

More Features

Remote session tools aid in faster issue resolution

Use built-in remote session tools such as chat, screenshot capture, file transfer, etc. to improve support productivity.

Remotely manage desktops and servers without initiating remote sessions

Remotely reboot systems, start/stop services and processes, copy/delete files, view and clear event logs, and more.

Two-factor authentication with Smart Card logon

Enforce two-factor authentication for remote desktop connections in secure networks using Smart Card logon.

Enhanced remote administration tool with built-in TCP utilities

From one admin console, remotely access tools such as ping, traceroute, DNS lookup, FTP, Telnet, etc.

Remote access to sleeping, crashed, and powered-off computers

Remotely troubleshoot out-of-band computers using Intel vPro with AMT, Wake-on-LAN, and KVM support.

Integration with IT help desk speeds up ticket resolution

Integration with SolarWinds? Web Help Desk? lets you launch remote sessions directly from the help desk console.

Export AD objects and system configurations from remote computers

Easily export AD properties, system configurations, and software information in .CSV or .XML formats.

Centralized license and user account management

When deployed in the centralized mode, you can centrally manage user accounts and permissions, and simplify license management.

Initiate multiple remote connections simultaneously

Remotely manage and troubleshoot multiple computers simultaneously, and easily switch between remote sessions.

Integration with Active Directory and single sign-on login

Automate discovery of DameWare user accounts from Active Directory? groups and periodically sync for updates. Allow single sign-on with AD credentials.

What Our Customers Are Saying

“We use DameWare to support 3200 users. There are several problems that can only be repaired by logging directly to the users’ PC. DameWare is well worth the price to fix problems in multiple locations.”

“We have about 9000 PCs, laptops, and servers on our domain; and we use DameWare to remote into all of them. We tried a few different applications, but did not find any better than DameWare.”

“Have been using DameWare for years, and it is the best remote control solution I have ever used. It is secure, has a small footprint, and is not expensive. We use DameWare to provide remote desktop support to over 1,500 systems.”

Screenshots

Easy-to-use remote control for Windows, Linux, and Mac OS X

Use DameWare Remote Support to remotely connect to Windows, Linux, and Mac OS X computers.

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Remotely manage and troubleshoot Windows servers, and workstations

Use the built-in system tools and remote administration capabilities to support remote computers.

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Remote Active Directory management and administration

Remotely manage multiple Active Directory domains, groups, and users.

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Remote system tools and TCP utilities for faster troubleshooting

Be equipped with a host of system tools and TCP utilities for remote troubleshooting.

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Export AD objects and system configuration from remote computers

Built-in exporter tool to easily export AD properties, software information, and system configurations from remote PCs.

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Remotely access sleeping and powered-off systems

DameWare provides support for Intel? vPro? with AMT, Wake-on-LAN, and Kernel-based Virtual Machine (KVM) features.

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Interactive Smart Card Logon and remote Smart Card authentication

DameWare offers secure remote connectivity with the help of interactive Smart Card logon and authentication.

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Centralized deployment and administration

When deployed in the centralized mode, DameWare enables centralized administration for license activation and user account management.

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Mobile remote control from iOS and Android devices

Remotely access Windows computers from mobile devices on-the-fly. (Needs deployment in the centralized mode.)

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Over-the-Internet remote control session—no VPN required

Connect to remote computers outside the firewall via secure Internet proxy. (Needs deployment in the centralized mode.)

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Integration with IT help desk

Native integration with SolarWinds Web Help Desk allows remote desktop connections from help desk console.

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Remotely monitor Windows disk drives

DameWare helps you monitor disk space utilization and availability and view drive properties.

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Remotely monitor Windows system properties

DameWare helps you access system properties, display properties, system resources, network properties, etc.

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Remotely shut down and reboot servers and workstations

Remotely shutdown/logoff/power off remote computers with a single click.

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Remotely Manage Windows Services

Remotely start/stop/restart/pause/install services.

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View & Clear Windows Event Logs Remotely

Monitor event logs of multiple remote computers for advanced troubleshooting.

System Requirements

Hard Drive

150MB

Memory

20MB

CPU

1 GHz

Operating System

DameWare Remote Support can be installed on:

  • Windows Vista, 7, 8, 8.1, 10
  • Windows Server 2008, 2008 R2, 2012, 2012R2

DameWare Remote Support can connect to:

  • Windows Vista, 7, 8, 8.1, 10
  • Windows Server 2008, 2008 R2, 2012, 2012R2
  • Debian 5.0 and later (VNC enabled)
  • CentOS 5 and 6 (VNC enabled)
  • Ubuntu 10.04.1 LTS to 10.04.3 LTS, 11.10, and 12.04 LTS (VNC enabled)
  • Red Hat Enterprise Linux 5 and later (VNC enabled)
  • Fedora 15 and 16 (VNC enabled)
  • Mac OS X (VNC enabled)
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