Sharing a secure session code with another RealVNC Connect user, allows you to securely bring in external specialists to assess a piece of equipment or you need to collaborate with an external consultant.

Session codes carry industry-leading security; as they are self-expiring, lasting only 2 minutes before it's replaced with a new code. This ensures that there are no persistent codes that can be misused for unsolicited access requests.

Remote support

HelpDesk

Deliver responsive remote support to anyone

New for RealVNC Connect, HelpDesk is designed to meet the demands of IT Support Engineers and MSPs. At its core is On-Demand Assist that lets you launch remote support sessions with a moment’s notice while upcoming features such as Session Handover and Annotations are set to make it even more useful for helpdesk teams.

All-in-One Remote Access

A single, powerful application that does it all.

For the first time ever, RealVNC Connect brings together both RealVNC Viewer and Server into a single, unified desktop application making it easier than ever to deploy and use RealVNC Connect.

NEW LOOK AND FEEL

Designed for use by everybody

Whether you’re lending remote support to someone or rolling out remote access for non-IT workers, the last thing you want is for them to be tripped up by a clunky user interface.

That’s why RealVNC Connect is designed with intuitiveness and ease of use in mind, allowing anybody to get up and running without fuss and frustration.

IN-SESSION FUNCTIONALITY

All the tools you need, right where you need them.

RealVNC Connect is packed full of useful tools that you can use during a remote session to work effectively and efficiently.

Redesigned Toolbar

The toolbar gives you quick, ready access to all the key tools you need during a remote support session. And in RealVNC Connect, you can now unpin the toolbar to minimise it and move it wherever’s best for on-screen.

File Transfer

Send and retrieve files with ease thanks to the redesigned File Transfer tool. Featuring a dual-pane design, you have a side-by-side view of your local and remote devices and access to the file directory for effortless two-way file sharing during a session.

Chat

RealVNC Connect features two-chat that lets users on either side of the connection chat in-session, without needing to use an alternative tool. Ideal for sharing instructions when supporting someone or collaborating with another user.

Session recording

Maintain a record of truth that you can use as part of an audit trail or to create training content. Session recordings are saved locally and can be mandated so that all sessions are automatically recorded.

Multi-Monitor

Make the most of devices with connected monitors with Multi-monitor support. Connect even lets you break out each remote monitor into its own window, letting you arrange your remote monitors how you’d like on your local computer.

Securely share access to your device with Code Connect

Code Connect

Grant guest access to a remote device effortlessly with a secure, invite-only access code.

Maybe you need to bring in external specialists to assess a piece of equipment or you need to collaborate with an external consultant.

With Code Connect, granting them access is as easy as sharing a secure session code with the guest user and approving their access request.

SECURED CONNECTIONS

Always know who's connecting in

Code Connect requires any guest users to create a RealVNC Connect account of their own (a subscription isn’t necessary) to protect against anonymous users accessing your devices.

BUILT-IN PROTECTION

Safeguard access with self-expiring session codes

A Code Connect session code is self-expiring, lasting only 2 minutes before its replaced with a new code. This ensures that there are no persistent codes that can be misused for unsolicited access requests.

DECENTRALIZED DEVICE ID

Access that's strictly invite-only

By design, devices licensed to a RealVNC Connect Team cannot be discovered and Code Connect maintains this principal of privileged access. The session code is the only means by which to request access to a device.

DEVICE MANAGEMENT

Presence

Remove the guesswork from connecting to devices with Presence. Status indicators for each device lets you see, with a glance, which ones are active or unavailable.

DEVICE MANAGEMENT

Multi-Level Device Lists

Organize your devices much more efficiently with Multi-Level Device Lists. New in RealVNC Connect, this feature helps you structure your devices by sub-folders to let you organize devices by department, location, project team — whatever category you like.

DEVICE MANAGEMENT

Favorites

Make sure your regularly connected to devices are in easy reach. Favorites lets you create folders of devices that are saved to your personal user profile.

ADVANCED FILTERING

Work with more devices more easily

Manage and work with large numbers of devices much more efficiently with Advanced Filtering, new in RealVNC Connect. Use a customizable array of filters that you can combine to finetune your search, so you can quickly find the devices you need to access.

Come to the rescue with HelpDesk

INTRODUCING HELPDESK

Equip your team with the tools to deliver exceptional remote support.

Our dedicated remote support solution that gives helpdesk teams the tools to deliver timely, round-the-clock access so they can resolve issues faster, deliver against SLAs, and improve customer satisfaction.

JUST-IN-TIME SUPPORT

Get to the heart of the issue faster

At the core of our HelpDesk product is On-Demand Assist — a clever tool that lets a support technician start a remote session with a user without the need for them to have the Connect app installed at all.

Featuring useful tools like session recording, resume-on-reboot, and permissions escalation, it offers the essential tools for IT helpdesks.

MULTI-PLATFORM SUPPORT

Deliver timely remote support to anyone

RealVNC Connect lets you provide comprehensive coverage with a solution that works across Windows, MacOS, Linux, iOS and Android devices. With a no-install app, you can support pretty much anyone on practically any device.

SIMPLE, USER-FRIENDLY SETUP

Start a remote support session in seconds

Come to the rescue of clients with a moment’s notice. HelpDesk lets you start a remote support session in seconds. Easy to use by even the least tech-savvy individuals. End users just download and run the On-Demand Assist Support app (there’s no install needed), enter the unique session code you give them, and that’s it — you’re ready to go.

VERSATILE SUPPORT COVERAGE

Support devices within and outside your network

With HelpDesk, you don’t have to limit yourself to supporting users on your network or in your organization. Using our On-Demand Assist feature, there’s no need for end users to have pre-installed software or require admin rights to install software. All they need is an internet connection and a support technician can lend a helping hand.

In-session Chat

Chat back and forth with your end user during a session so you can share instructions or ask clarifying questions.

Real-time annotations

Reduce confusion with real-time annotations

When supporting end users, it can take a lot of effort explaining how to navigate or where to look on-screen. Our Annotations feature will let you draw and highlight areas on the screen during a support session to provide clear instructions and reduce confusion.

SECURITY

Setting the standard for secure remote access

When you use RealVNC Connect, you can feel confident that your connection and devices are secure. Built to a set of security principles and to a secure-by-design mindset, RealVNC Connect maintains our commitment to security.

End-to-end encryption

Rest easy knowing that every remote connection is always end-to-end encrypted.

Advanced authentication

Ensure connections to devices are protected with an array of authentication methods.

Granular access control

Maintain control over access with highly customizable permission settings.

Meets compliance

RealVNC is compliant with major regulatory frameworks, including ISO27001, SOC 2, HIPAA, and CCPA.

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