SogoCX, by Sogolytics, is an enterprise-grade CX platform that gives organizations the intelligence and tools to listen to customers at every touchpoint, understand what's driving satisfaction and churn, and take action automatically. Built for CX leaders accountable for revenue, not just scores.

Now available through Cogito Software.

Key Value Propositions:

Launch a Full CX Program in Minutes

Experience Navigator, SogoCX's AI co-pilot, instantly generates a complete, tailored CX program with surveys, key metrics, and actionable playbooks customized to your brand and industry — eliminating weeks of manual setup.

One Real-Time Dashboard for All CX Metrics

Unify all customer feedback and track NPS, CSAT, and CES trends in a single, customizable dashboard. Know what's driving your scores — not just what they are.

Stop Churn Before It Happens

Predictive AI flags at-risk customers early, giving your teams the lead time to intervene and prevent lost revenue before it hits the bottom line.

Close the Loop — Automatically

Automated workflows route feedback to the right owner the moment it arrives, turning customer issues into resolved cases and detractors into loyal advocates.

Proven Results:

600% Increase in positive reviews

280% Increase in survey response rates

90%+ Survey response rate achieved

96% Customer retention rate (2025)

How Sogo CX works - 5-Step Journey

Step 1: Experience Navigator Builds the Strategy.

Select your business goals and the AI instantly generates a complete CX program — surveys, metrics, and playbooks — customized to your brand and industry.

Step 2: Deploy Smart, Multi-Channel Surveys.

Launch via email, SMS, web embeds, QR codes, or social media. Automated triggers fire surveys at the right customer moment for maximum response rates.

Step 3: AI Analyses Everything, Instantly.

As responses arrive, AI performs deep sentiment analysis and theme detection across open text. NPS, CSAT, and CES trends update in real time on your dashboard.

Step 4: Get Deeper Insights and Prescribed Actions.

Your AI Report breaks down exactly what's driving your CX metrics. The Action Plan tells you precisely what to fix, replicate, and reward — ranked by business impact.

Step 5: Close the Loop and Enrich Context.

SogoConnect automates ticket routing and resolution. Directories connect every insight to the real business event that triggered it.

Listening Channels Supported:

Web, app & in-app intercepts
Email & SMS triggered surveys
Voice & call centre / IVR feedback
In-branch kiosk & tablet feedback
QR codes at point of sale
Event-triggered listening (onboarding, renewal, churn)

Trusted by Global Brands:

SogoCX is trusted by over 3,200 organizations worldwide, including Apple, Dell, 3M, Maersk, PepsiCo, FedEx, Citibank, Cisco, and UPMC Pinnacle — serving industries from financial services and healthcare to retail and hospitality.

Founded in 2013 in Herndon, Virginia, Sogolytics has a 79% platform switching rate and a 96% customer retention rate in 2025.

Ready to make every customer experience count?

Contact Cogito Software today to request a personalized SogoCX demo or learn how we can implement a full CX program tailored to your business.

sales@cogitosoft.com | +86 010-68421378 | www.cogitosoft.com

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