SurveySparrow：Ticket Management

SurveySparrow：Ticket Management

Turn voices to actionable solutions

 

Empower your customers with streamlined support

Optimize support interactions with seamless ticket management, turning customers into dedicated brand advocates.

Trusted by 3,000+ brands across the globe

Channel responses into tickets

Transform all customer interactions into actionable tickets, ensuring prompt resolution and making customers feel valued.

Collaborate with ease

Streamline teamwork, assign experts, and accelerate feedback closure. Enhance collaboration with private notes and prioritize tasks effectively. Nothing slips through the cracks!

Offer seamless support

Enable your experts to focus on customers as we provide a unified view of your customer information. Accelerate feedback closure with real-time ticket tracking, workflows, alerts, and canned responses for swift resolutions.

Shared inbox for all communications

Convert incoming customer emails into tickets and respond to them promptly. Consolidate the entire interaction history with your respondents, just like an organized email inbox.

Streamline support across the globe

Set customized working hours for particular groups to optimize productivity, and eliminate the hassle of coordination across different locations. Embrace tailored schedules that suit your team's unique needs.

Stay in the loop with email notifications

Ensure all your team members are kept informed by enabling email notifications to receive timely updates on any changes throughout the ticketing lifecycle. Hence, never missing a beat!

Tailor-made ticket fields

Customize your ticketing process effortlessly by creating personalized ticket fields that perfectly align with your unique workflow. Simplify ticket management like never before.

All-in-one ticketing dashboard

Gain full visibility and control over your support tickets from a unified dashboard, allowing you to efficiently track, prioritize, and resolve customer inquiries.

Boost your service commitments

Customize service level agreements (SLAs) for your tickets to ensure clear service commitments between you and your customers. Get clear notifications and actionable steps for every commitment you make.

Smart ticket workflows

Automate routine tasks with workflow automation, freeing up your agents' time to focus on timely customer responses and exceptional support.

See why customers choose us

 

Katherine Stevens

Market Intelligence & Strategy Manager

 

"Challenges related to look and feel, and reporting are now things of the past. The UX of SurveySparrow is excellent..."

 

 

Jaakko Jalkanen

Business Manager

 

"We have been very satisfied with SurveySparrow. It has helped us to gather user feedback in an efficient way..."

 

 

Isha Goyal

Associate Vice President – HR

 

"Godrej refines their employee's journey using SurveySparrow..."

 

 

Parisa Vassei

Founder at Parisa Consulting

 

"SurveySparrow has revolutionized the feedback form. The conversational style offers a fresh take on..."

 

 

Timo Hahn

Founder & CTO

 

"wydr Increases Customer Engagement By 20% With Post Event Surveys"

 

 

See why customers choose us