GoTo--Rescue

Remote IT support software as tough as you are

Increasing security threats? Limited resources? Our enterprise remote support software is built to beat every challenge.

 

Your remote support bar is high. So is ours.

Rescue’s remote support software saved both time and money for customers. But don’t take our word for it. Over a period of three years, a Forrester Total Economic Impact™ study found:

 

 

total ROI – payback on investment in less than 6 months

 

less time to complete service tickets when technicians use Rescue

*A commissioned study conducted by Forrester Consulting, 2023

 

faster customer issue resolutions when support agents use Rescue

 

One-click, any-device access

Start a remote support session in seconds on any?mobile device, tablet or computer with LogMeIn Rescue. IT teams can support employees or customers on platforms including iOS, Android, Mac, Windows, and Linux. Quickly pull?system?information, remote control, push?device configurations – even integrate with apps – on any device, in or outside the network.

 

Industry-leading security

Stay ahead of threats and shield your business with banking-grade security with LogMeIn Rescue. Ensure airtight security across your enterprise with advanced features like permission-based security and controls, PIN code validation and IP restrictions, data residency and storage customization – plus the protection you expect from SSO, AD Sync and 256-bit AES encryption.

 

Game-changing efficiency

Centralized processes and seamless integrations ensure agents and employees can tackle any issue – fast. Rescue's comprehensive remote support software lets help desk technicians identify and deliver effective resolutions without interruptions – even on inactive devices.

 

Brand customization

Take control of how your customers experience remote desktop support. With a customizable interface for enterprises, you can personalize every inch of customer support – from your calling card and chat tool, to the SDK and mobile support app experience.

 

Rethink IT administration

Get everything you need to evaluate and securely manage your help desk – all in one place with LogMeIn Rescue.

Experience remote support software built with simple IT administration in mind. With features like centralized permissioning for administrators and technicians, Active Directory Sync to prevent task duplication, session recording for audits and compliance, live reporting and more, you can get – and keep – everyone up and running the easy way.

 

 

See how customers drive better outcomes with an enterprise IT support solution

No matter how big your enterprise is – or how fast it grows – your remote support software should scale with you. Here’s how LogMeIn Rescue is helping customers increase efficiency and save time and money beyond the help desk:

Trusted By:

 

 

With a complex global operation, Lenovo is able to simplify and centralize team management with Rescue.

We use Rescue in every contact center we have around the world.

Ronald Mitchell Director, World Wide Contact Centers

 

 

One of the world’s largest mobile hardware companies supports smartphone users around the world with Rescue + Mobile.

We’re able to go above and beyond for our customers by supporting any issue related to Motorola – their phone, Wi-Fi, applications, software, hardware…

Theo Koufalias Global Content Manager