GoTo Resolve

Stress-free unified IT management and support

With affordable, built-in remote support, RMM, ticketing, and zero-trust architecture, GoTo Resolve allows you to consolidate multiple solutions, saving money and time.

 

All-in-one IT support software, made simple.

Stay on top of all your IT needs with a single solution that brings together remote monitoring and management, remote access and support, ticketing, automation, and more.

Expect the unexpected with Proactive Monitoring

Automatically detect device issues and address them proactively, before they escalate.

· Create tailored alert policies on key system processes

· Eliminate the noise with flexible thresholds

· Customize monitoring by individual or groups of devices

 

Take back your time with no-code IT Automation

Break the cycle of repetitive, manual support with a more agile IT team and more reliable IT infrastructure, courtesy of easy automation.

· Automate workflows and task management processes – no scripting knowledge required.

· Save time and stay on track with remote deployments to user devices.

· Run the most common automated tasks using our pre-developed step types.

Troubleshoot behind-the-scenes without disturbing end-users

Work on your schedule, not theirs, to identify the cause of problems and start troubleshooting.

· One-click, background access to critical system information like CPU, memory, processes, events, and more

· Access the command prompt without starting a remote session.

· Securely view and transfer files and folders from any devices in the background.

 

Get everything you need in an RMM solution and more.

Remote Monitoring & Management

Take control and secure your SMB IT infrastructure with remote monitoring and management (RMM) through an all-in-one platform. Agents can use:

·  Patch management

·  Customizable alerting

·  IT automation

·  Antivirus management

·  Background access

·  And more

Remote Support

Provide all the tools agents need to resolve issues for every device and from any location, including:

·  Multi-platform support / PCs, Macs, IOS, Android, Chromebooks

·  Live camera share support

·  In-session system diagnostics

·  Reboot/reconnect

·  Admin mode

·  Multi-session handling

·  And more

Helpdesk

Tailor your approach to ticketing and make accessing support easier for everyone:

·  Flexible agent console options

·  Integrated remote support

·  Unlimited helpdesk channels

·  Reporting & analytics

·  End-user ticket portal

·  MS Teams Integration

·  And more

Mobile Device Management

Experience powerful, effective Android, Apple, and Windows device management from a single, simple and scalable platform. Mobile Device Management (MDM) makes it easy for agents to manage a diverse mix of smartphones, tablets, and laptops by giving them the power to:

·  Secure company data and assets

·  Control and manage devices in one place

·  Install, manage, and block apps and mobile content centrally

·  Automate device setups for smooth onboarding

·  View real-time device data & analytics

IT Asset Management

Keep a detailed, centralized inventory of your fleet and monitor the lifecycle of company assets – so you can:

· Accurately capture warranty, spec, and location stats

· Efficiently budget, forecast, and purchase

· Easily onboard and off-board employees?and their related assets 

· Monitor asset lifecycles from procurement to disposal

· Manage assets in a single location for seamless security & compliance

 

Advanced security

Safeguard your business with industry-leading, government-approved protocols that deliver unbeatable security, including:

· Zero-trust access control

· End-to-end 256-bit Advanced Encryption Standard (AES)

· Transport Layer Security

· Multi-factor authentication (MFA)

· Single sign-on (SSO)

· and more