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Remote Utilities®
Remote Utilities® is highly configurable and secure remote desktop software for IT professionals. You can view screens remotely, send keystrokes, control the mouse pointer, transfer files and do any other operation just as if you were physically sitting in front of the remote PC.
The Viewer is your single control center. Here you can manage your remote connections using one or several address books, start a remote session in different connection modes and run configuration tools, such as the MSI Configurator.
The Host must be installed on each remote workstation. The remote service starts automatically and grants you unattended 24/7 access to remote workstations and servers in any location.
The following modules provide additional capabilities:
The Agent can be used instead of the Host for spontaneous access. Agent doesn't require installation and administrative privileges.
The Server is self-hosted software that can be installed on your premises and act as a relay, sync and authentication server for your remote connections.
With the portable Viewer you can access your remote machines from any computer. To use the portable Viewer, download it and copy onto a USB stick.
For power users, there's plenty to like about Remote Utilities. Several connection modes are offered beyond the full remote desktop experience. There's also a file transfer mode, remote device manager, registry viewer, remote webcam access, and a terminal mode — which is an excellent way to perform simple command line tasks from a distance.
PCWorld
All data traffic is encrypted using TLS 1.2 encryption. Your data is safe and secure regardless of your license and the connection type that you use. Learn more about security.
Assist a remote customer or colleague instantly through an Internet-ID connection. No network configuration is necessary — connect from anywhere with just an ID and password.
Use MSI Configurator to create a custom Host installer for unattended access or customize the remote Agent module with your logo and welcome text for attended support.
Use Power control mode to restart a remote PC in normal or safe mode, shut it down, lock it or put it to sleep, all as if you were able to physically press the Power and Reset buttons.
Fetch Active Directory tree, add new domain controllers and access Active Directory workstations and servers with one click using Windows Security authentication.
Optionally enable two-factor authentication for your remote Hosts and generate session codes using Google Authenticator or a similar app on your smartphone.
Remote Utilities is the number one choice for IT pros looking for a cost-effective and practical remote access solution.
Features
Remote access over LAN or VPN
Establish direct connection to a remote PC using its IP address or DNS name. You can also seamlessly deploy the program in an Active Directory network.
Remote access over the Internet
Use Internet-ID connection to bypass firewalls and NAT devices when connecting over the Internet. No complicated network configuration is necessary.
Unattended access
Deploy the Host module for 24/7 access to remote workstations and servers. The Host starts automatically as a system service.
Attended access
Provide spontaneous remote support over the Internet using the Agent module. No installation and administrative rights are required.
UAC support
User Access Control (UAC) prompts can be controlled remotely and are no longer an obstacle (using Host instead of Agent is required to override UAC).
RDP-over-ID
Use Remote Utilities as transport to start an RDP session over the Internet when the remote PC is not accessible directly by an IP address.
Unlimited one-to-many sessions
Multitask by connecting to multiple remote PCs at once from the same machine.
Self-hosted server
Use the self-hosted server for remote connection, address book sync and authentication.
Proxy server support
Configure Remote Utilities to connect through your company's proxy server.
Connect through Host
Use a single PC on your LAN as a gateway through which to connect to its peers on the same network.
Single management console
Use the Viewer app to manage your remote connections and launch built-in tools, such as MSI Configurator.
Address books and folders
Group your remote connections into address books and folders to better organize your work.
Automatic address book sync
Use the self-hosted server to sync your address book between multiple technicians.
Active Directory support
Active Directory tree is fetched automatically when you install the Viewer on a PC that belongs to a domain.
Additional domain controllers
Add domain controllers to cover your entire Active Directory network.
Command line parameters
Write scripts and batch files and run the program executable with command line parameters.
Individual connection properties
Each remote connection in your address book can have its very own and unique connection properties.
Automatic daily backups
Remote Utilities creates automatic backups of all your address books on a daily basis.
Online status check
Check the online status of remote PCs using ping and auto-ping commands.
Save access password
Start a remote session in one click without entering the password each time you connect.
Mobile support
Use a free iOS and Android app to access your remote computers from mobile devices.
Portable Viewer
Download the portable version of the client app and run it off a USB stick.
Wake-on-LAN support
Use the wake-on-LAN feature to turn on your remote PCs from within the Viewer app when on the same network.
Desktop shortcuts
Create desktop shortcuts to launch your favorite remote connections directly from your desktop.
Network scan
Scanning for hosts lets you find PCs with Remote Utilities installed and add them to your address book in one click.
Remote settings
Change the settings of the remote module from within the admin module.
Full control
View the remote screen, control the remote mouse pointer, send keystrokes and communicate through a chat panel.
File transfer
Copy and move files in either direction between local and remote through an encrypted channel.
Power control
Shut down, restart and lock the remote PC or turn the remote monitor on and off.
Terminal
Get full access to the command line on the remote computer without interfering with the remote user's work.
Task manager
View and manage processes, windows, services and users on the remote computer.
Remote registry
Edit the remote PC registry using the interface similar to the familiar Windows regedit.exe utility.
Execute
Run applications on the remote computer by sending a command from the local computer.
Inventory manager
Generate detailed reports about hardware and software on the remote PC and save them in the format of your choice.
RDP
Run the native Microsoft RDC client from within the program and use Remote Utilities as a tunnel for RDP connection over the Internet.
Text chat
Exchange text messages with the remote user in a powerful multi-user chat mode or use a mini-chat panel right in the Full Control mode.
Voice and video chat
Engage in a voice & video conversation with the remote user.
Send message
Send a simple text message to a remote user or broadcast the message to multiple users.
Screen recorder
Schedule for taking screenshots of the remote screen at regular intervals.
Session video recording
Record high-definition video of a remote session for viewing and auditing later.
Remote screen preview
Take a quick look at the remote screen without starting a session.
Sound capture
Use the sound capture mode to listen to the audio played back on the remote computer.
Drag'n'drop support
Use drag and drop to easily copy a file from a remote computer to the local one, or vice versa.
Auto-reconnect
The program tries to reconnect automatically whenever a brief network disruption occurs.
Remote printing
Print a remote document on a local printer or save it in a printer-ready format.
Multi-monitor support
Use the toolbar to switch between different monitors connected to the remote computer.
Blank remote screen and lock input
Prevent the remote user from interfering with the session by blanking their screen and locking keyboard and mouse input.
Fullscreen support
Enable the fullscreen mode for better viewing. You can change view modes on-the-fly during a session.
Ctrl+Alt+Del
Send CAD directly from within the program interface or set a custom key.
Clipboard sync
Synchronize clipboard contents between remote and local computers automatically or manually.
Chat panel in Full Control mode
Open a mini-chat panel right in the Full Control mode window and communicate with the remote user during the remote session.
Terminal session support
If you have a running Microsoft terminal server on the remote PC, you can switch between terminal sessions in Remote Utilities.
Logon/logoff
Keep connection alive without starting a remote session by logging on to a remote PC.
Adjust performance
Change color depth, remove wallpaper and use economode on slow networks such as Dial-up or GPRS to improve performance.
Screenshots
Make a screenshot of the remote screen without leaving the remote session window.
MSI configuration
The MSI installer file is available for free — you can configure it using the built-in MSI configurator.
Standard MSI package
Prepare an MSI installer with custom settings for further distribution across your network.
One-click installer
Build a one-click EXE installer for easy manual installation by a remote customer.
Agent package
Integrate your logo and welcome text in the ad hoc support module called Agent.
Remote Install tool
Use the built-in Remote Install tool to quickly deploy remote Hosts or update existing installations.
Deploy using GPO
Deploy the program across your Active Directory network using Group Policies.
All traffic that Remote Utilities sends over the network is encrypted. The program uses TLS 1.2 for secure communication between Viewer and Host. Encryption is always on and cannot be disabled by the user. Transferred data is encrypted regardless of connection type and user license.
You can encrypt your address book to protect it in case your Viewer workstation has been compromised. This is especially important if you save your access passwords in your address book.
Enable two-factor authentication for your remote Hosts to prevent unauthorized access in case someone guessed or otherwise obtained your Host access password. You can use Google Authenticator or a similar 2FA app which will provide the code to log in.
The certificate-based Host identity check mechanism ensures that you are connecting to the same Host you intended to connect. In case the Host certificate is changed the Viewer immediately raises a red flag and shows a warning for you to decide on further action.
You can deploy and use Remote Utilities in a totally isolated environment — no communication with our company's web servers is necessary:
Regardless of the authentication method you choose, blank passwords are not allowed. There are no default or technical passwords either. Only you and the people you authenticate will know how to access the Host that you have installed.
Remote Utilities is protected against brute-force password cracking. Whenever there is an excessive number of incorrect password attempts, the system automatically begins to increase the amount of time required before each new attempt can be made.
Additionally, the system can algorithmically determine whether the Host is under brute-force attack and temporarily ban the originating IP address.
A persistent Host icon in the system tray informs the remote user that Remote Utilities is running on their computer. The program also appears in the process list. This ensures that the remote user can always stop or uninstall the Host, provided they have administrative privileges.
When enabled the Ask user permission option shows a message on the remote computer asking the remote user to accept or reject an incoming remote session request. Additionally, you can set a timeout and a default action to apply in case there is no one attending the remote PC. The request can be accepted or rejected automatically according to your settings.
With IP filtering enabled, you can restrict a remote Host and RU Server to accept incoming connections from certain IP addresses only.
A white list allows you to set trusted IP addresses whereas connections from all other IP addresses that do not fall in the trusted range will be declined. A black list allows connections to the given Host from all IP addresses or IP address ranges except the ones which you have explicitly blacklisted.
Protect the Host settings from modification by the remote user by locking the settings with a password. You can also hide the Host right-click menu so the menu won’t show when the Host icon is clicked.
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