SmartCallMonitor

SmartCallMonitor

 

Powerful solution for a modern telephony system

 

Communicate More Efficiently

 

SmartCallMonitor easily adds the functionality of a telephone system to your TAPI-capable devices and transforms your phones and computers into a modern and highly efficient CTI solution. Get your powerful solution for a modern telephony system.

 

Call Management Across All Devices

Each SmartCallMonitor client can act as SmartCallMonitor server, so there is no need for the TAPI interface on every computer.

 

Reverse Caller Lookup

Thanks to automated search in Microsoft Outlook, Google or the online directories, CRM system and customer database integration.

 

Detailed Call Statistics

SmartCallMonitor records and processes the number of calls, the duration of phone conversations, and the number of calls per line. For better productivity!

 

SmartCallMonitor Features

Main Features at a Glance

 

Everything at One Glance

• The detailed view of the selected entry provides a clear overview of all information about the call from all sources including previous notes
• The "Switchboard"-view shows all active calls as well as the status of monitored lines.
• On every incoming phone call, a pop-up window with the caller's data will be displayed immediately above the Windows system tray.
• Answered calls can be registered in the Outlook Journal (Professional Edition only)

 

Call Management at the Touch of a Button

• Accept and finish calls.
• Call outgoing numbers.
• Hold or broker calls (connecting a caller after, for example, having spoken to someone else).
• Create call-back reminders or an automatic email notification for missed calls.

You only need TAPI-capable hardware such as ISDN cards, telephone systems, etc.

 

Powerful Reverse Lookup

• Direct link to Google search for more information about your call partner (e.g. the company's website).
• Automatic lookup of Google contact information with the relevant call notes.
• Optionally, you can compare the caller's data by data-mining an online telephone book (reverse search).
• Intelligent integration with Microsoft Outlook, CRM system, and your customer database (Professional Edition only)
• Integration with the "Public Contacts" folder on the Exchange Server (Professional Edition only)

 

Professional History

• Recording of contact and call data in the integrated journal
• Archiving the data through log files
• Filter by answered / missed calls

 

Flexible Server | Client Setup (Professional Edition only)

• Each SmartCallMonitor client installation can act as SmartCallMonitor server
• Using the server installations, calls can be monitored and controlled from several different SmartCallMonitor client installations
• There is no limit to the number of TAPI lines

 

Outlook Integration (Professional Edition only)

• Connection to the address book and data presentation of existing contacts
• Configurable email notification and callback reminder for missed calls
• Automatic history on calls in the Outlook journal

 

Fritz!Box Integration

• Automatic import of the journal
• Comfortable use of the dialling assistant

 

Automatic Address Book Management

• New contacts are automatically added to the integrated address book
• Data coming from the heterogeneous sources are standardized

 

Intelligent Statistics (Professional Edition only)

• Number of calls
• Duration of phone conversations
• Number of calls per line

 

Cross-Device Compatibility

• All devices that have an NCID (Network Caller ID) server, such as FRITZ!Box or CallerID-capable components such as modems, fax or mobile phones.

 

Visual Tour

Find out now how our phone monitor for TAPI looks like

 

Main Program

 

Journal

The journal summarizes all calls and the associated data. You can adapt this overview flexibly according to your requirements and needs. This applies both to the data to be displayed and to its position.

 

Contacts

All contacts in your address book are summarized as "Contacts". Contacts are automatically created for incoming and outgoing calls. This way your address book fills itself.

 

Switchboard

The control panel provides an overview of all available lines and all current calls. The line used for outgoing calls can also be selected here.

 

Statistics

Here you can see the number of calls, total duration of telephone calls, duration per call, duration per line. Data are graphically visualized with a suitable diagram.

 

Pop-up Window

The pop-up window at the bottom right shows a clear overview of incoming and/or outgoing call data. Here, too, you can change the settings as required.

 

SmartCallMonitor Compatibility

 

Seamless Compatibility for Optimal Performance

 

You can install SmartCallMonitor on any current 32-bit and 64-bit Windows operating system or Windows Server. It integrates with ease into your existing MS Office installation. The required .NET 4.5 may be installed during setup.

 

Supported Operating Systems

• Windows 10
• Windows 8.1
• Windows 7
• Windows Server 2019
• Windows Server 2016
• Windows Server 2012 R2
• Windows Server 2012
• Windows Server 2008 R2

(32-bit and 64-bit)

 

System Requirements

• TAPI enabled devices or NCID (Network Caller ID) server.
• Optional: Microsoft Outlook 2003 / 2007 / 2010 / 2013 / 2016 (32-bit and 64-bit)

 

Frequently Asked Questions

 

We collected the most frequently asked questions by our customers and our experts gave the profound answers. Check if your question on our powerful phone call monitoring software has already been answered.

 

How can I install SmartCallMonitor to use TAPI?

1. Make sure that the correct TAPI driver is installed on the system.

2. Navigate to "Tools->Settings->Telephony->TAPI".

3. Configure the prefixes to dial external numbers, if necessary. For SmartCallMonitor to find contact information for a call, the application removes these prefixes before contact lookup.

The zero prefix will be removed from outgoing and incoming external calls.

 

4. Set the maximal length of internal phone numbers in the section "Internal Numbers".

 

How can I use SmartCallMonitor with my Fritzbox?

If you want to install call monitoring through a Fritzbox, Easybox or similar, NCID is the right choice. In any case the router must support the NCID protocol.

 

However, NCID is only able to monitor calls, but cannot control the call flow which means that some functions of SmartCallMonitor are not available (e.g. starting a call through the application).

 

To install monitoring the following steps must be followed:

1. Make sure that SmartCallMonitor can communicate with the device. Open the respective port on the device, if needed.

If you use a Fritzbox, you can do the following in step 1:

On a telephone, which is connected to the Fritzbox, dial the character string "#96*5*" (without quotation marks). This opens port 1012 on the device and enables applications to read from it. If you want to close the port again, you can use "#96*4*".

2. Start SmartCallMonitor.

3. Enter the IP address of the device and the correct port in "Extras->Settings->Telephony->NCID".

4. On confirming the settings a connection is established with the device.

 

Mobile numbers are falsely monitored with +1 at the beginning. What can I do?

If mobile numbers are falsely identified as calls with the +1 country prefix, this is caused by wrong TAPI settings in SmartCallMonitor. Please make sure that prefix settings in "Tools->Settings->Telephony->TAPI" are correct.

If you need to dial a 0 for external calls, SmartCallMonitor must remove it from outgoing and incoming calls before contact lookup. Therefore "Remove prefix from incoming calls" and "Remove prefix from outgoing calls" must be set to 0.

 

SmartCallMonitor Edition Comparison

 

Which is the Right Edition for You?

 

We offer the phone monitoring software as a full and free version. Find more information about licensing in our license agreement. Compare the editions and find the perfect range of functions for your needs!

 

Features	SmartCallMonitor Free	SmartCallMonitor Professional
Comfortable call management
Take, end, make, broker, and put calls on hold, call outgoing numbers	V	V
Create call-back reminders or an automatic email notification for missed calls.	V	V
All information at one glance
See all active calls as well as the status of monitored lines.	V	V
Get a pop-up window on every incoming call with the caller's data.	V	V
Powerful reverse lookup
Automatic look-up of Microsoft Outlook and Google contact information. Direct link to Google search	V	V
Compare the caller's data by data-mining an online telephone book (reverse search).	V	V
Integration with your CRM or customer database	—	V
Integration with the "Public Contacts" on the Exchange Server	—	V
Server/client setup
Number of TAPI lines	1	Unlimited
Each SmartCallMonitor client installation can act as SmartCallMonitor server.	—	V
Remote client setup	—	V
Intelligent Statistics
Number of calls; number of calls per line	—	V
Duration of phone conversations.	—	V

 

What is New in SmartCallMonitor?

 

Version 3.1.1

• A possible error on importing and exporting Outlook contacts has been fixed. (only Professional)
• When using the global hotkey some phone numbers were not parsed correctly. This is fixed now. (only Professional)
• The stability of the SmartCallMonitor service has been improved.
• Contact images are not swapped anymore after restarting the software.
• The automatic reconnection to the Fritz!Box after a connection abort has been improved.
• A possible error on resolving phone numbers in the Fritz!Box monitoring has been fixed.