Building the best customer experience works better when it's driven by data. With Zendesk Explore, you get instant access to the customer analytics that matter—and the deeper understanding of your customers and business that comes with it.

SEAMLESSLY INTEGRATED

Omnichannel analytics made easy

Customer support can happen anywhere—on email, chat, phone, or your social channels. It’s good to have a customer analytics tool that can keep up. Explore integrates data from every channel, so you can measure how customers interact with your brand without losing the thread.

BEST PRACTICES, BUILT IN

Ready, set, data

Explore comes with best practice dashboards and analysis built in, so teams of any size get the metrics that help them track towards success. You can analyze team performance, take stock of operational metrics, or get a better understanding of your customer experience. No matter what it is, Explore has a dashboard to get it done.

“I love the dashboards that come out of the box with Explore. They give me a birds-eye view of everything I need to know.”

— Janine Bezuidenhout, IT Service Desk & Desktop Support Manager at Cape Union Mart

South Africa's favourite outdoor store

CUSTOMIZABLE ANALYTICS

Make it your own

Your business is unique so your reporting should be too. With thousands of customization options, you can make every chart and dashboard your own. And anyone can do it—you don’t need to be a data expert to get the most out of Explore.

SHARE AND COLLABORATE

Do more with your data

Share information across the whole team so everyone can take action on the insights that matter.

“Since I've started building queries and dashboards in Explore, I've managed to solve for all of the pain points I had with reporting.

Turns out, the main things I needed are things you were already thinking about!”

– Justine Matison, Director of Customer Service and Support at Lever

Hiring and applicant tracking software

Features

Power up your support

Explore is more than just pretty dashboards. It’s a comprehensive customer analytics toolkit that helps you measure and optimize every interaction a customer has with your business. It integrates seamlessly with every Zendesk channel, so your team always has the data to make better decisions.

Dashboards

Let best practices lead the way

We’ve done the heavy lifting and pre-calculated common customer service metrics for you, so you can start measuring your customer data right away.

Slice-and-dice everything

Filter your data by team, date, or custom field to dial in on any part of your business.

Drill down and dig in

Break down trends in your customer data or take a look at granular ticket level details to see which underlying factors drive performance.

Share with your team

Publish live dashboards, schedule automated delivery, and make sure everyone is in the know.

Export your findings

Download customer data in a variety of formats—CSV, Excel, PDF, or Image to use as you see fit.

Get your data faster

Respond to customers and make operational decisions on the spot so you don’t fall behind.

Powerful analysis capabilities

Drag-and-drop editing

Build custom charts and dashboards without writing a single line of code.

20+ chart types at your service

Choose from over 20+ chart types to help you display data in better ways. From bar to pie charts, Explore has every visualization option you need.

Customize everything

Tweak the formatting options of any chart to make your data easier to read and customize dashboards to match your brand.

Intuitive drill-ins

Dive deep into your data with one-click drill-ins that help surface underlying trends and patterns.

Chart recommendations

Let Explore choose the best chart type for your data or build your own custom charts, all from one clean interface—without writing a single line of code.

Custom fields

Create metrics and attributes that align with your support objectives and track the data important to your team.

Forecast ahead

Get a better idea of your ticket volumes or response times to optimize planning and staffing efforts.

Control your results

Easily sort your data, apply patterns, or limit your findings to the top ten or bottom attributes to get a more granular view of your business.

Keep it tidy

Organize your analytics workspace by grouping your custom fields and toggling display formats.

Collaboration and permissions

Dashboard viewer portal

One place for your entire team to view all the shared dashboards.

Product-wide search

Search across all of your dashboards, queries, or data sources to find exactly what you’re looking for.

Roles and permissions

Specify security permissions to control what users can see and do.

Secured attributes

Restrict the data displayed on dashboards to a specific group of agents.

Multilingual

Localized customer analytics enables teams to scale their customer support efforts globally.

Global availability

Store your Explore data wherever your Zendesk Support instance is hosted.

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