Introducing Zendesk Sunshine, the open and flexible CRM platform. Sunshine is built on AWS and lets you seamlessly connect and understand all your customer data—wherever it lives. It’s fast, powerful, and gives you the freedom to build whatever you want.

Overview

BREAK FREE

When it comes to the customer experience, most companies are stuck in the dark. They still use legacy CRM platforms that are hard to change and only offer a one?dimensional view of customers.

Zendesk Sunshine represents a whole new approach. Sunshine is a modern CRM platform, built on AWS. It gives you a complete picture of the customer, using any data — from anywhere. It gives you the agility to innovate and the power to scale. Above all, it gives you the freedom to build the best customer experiences.

Flip the switch

Give your business the power to build on great ideas.

FOR CX LEADERS

Better customer relationships

Put people—not legacy CRM—at the center of your business. Sunshine gives you the flexibility to identify, understand, and segment your customers for more personalized experiences.

FOR CIOs

All your customer data, connected

Take back control of your customer data. Sunshine is an open platform designed to work with all of your business applications, so you can capture every customer interaction, no matter where it comes from.

FOR DEVELOPERS & ADMINS

App creation, at your command

Sunshine gives you the freedom to build modern customer applications your way. Use your favorite tools for complete control, with the flexibility of an open, standards-based platform.

Imagine the possibilities

The sky is the limit with Sunshine. Share valuable customer data to every part of your business and build something beyond traditional support.

ASSETS AND DEVICES

Track the history and health of your products, assets, or connected devices to get full context about the customer.

PRODUCTS AND ORDERS

See the entire order lifecycle, from check-out to delivery for a more personalized support experience.

CUSTOMER INTERACTIONS

Get the full scope of the customer lifecycle with eyes on every interaction across the entire customer journey.

Bring everything full circle

Get the full view of your customers and build personalized experiences. Check out all the features that put the power in your hands to create something out of this world.

Features

Bring everything full circle

Sunshine is powered by data both inside and outside of Zendesk, so can build any kind of application for customers or business users.

Power your workspace with customer data

Build custom apps that give your agents the information they need in one place, in Zendesk Support. All with the flexibility of the standards-based coding languages and development frameworks you already know.

Build standalone apps

Combine Sunshine data with external data sources, and build powerful apps so everyone in your organization can go beyond customer support.

Create personalized experiences at every step

Use insights from your Sunshine data to build more personalized experiences in your products, across the entire customer journey.

Profiles

Identify each customer with a centralized view of profi les across every channel and application. Easily import attributes from third party systems that extend the Customer Essentials Card for Zendesk Support.

Events

Defi ne and capture custom events across your web and mobile apps for greater visibility into the entire customer journey. Events are automatically surfaced in the Interaction History for Zendesk Support.

Custom Objects

Store custom data entities—like Products and Subscriptions—that are unique to your industry and business. Use the developer tools you already know and love to build custom apps for the Support workspace.

“Zendesk is a platform that is really enabling us to focus on our customers.”

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