Splashtop On-Demand Support

Key words: remote control software

Attended support made simple – Connect to your users’ Windows, Mac, and now Android devices with a simple session code

Easy for End-Users

Windows and Mac users download and run a simple program. No admin privilege required.

Android end users get the “Splashtop SOS” app from the app stores. Perfect for ad hoc support

Connect with Session Code

Just enter the 9-digit code from your end users into the Splashtop Business app to connect to their computers and Android devices.

NEW! Support Mobile Devices

Remotely view your customers’ Android (5 or later) smartphones and tablets, from your computer or Android device, to help solve their mobile device issues!

Remotely control Samsung smartphones and tablets, Lenovo TAB 2/3 and Yoga tablets (most models), and LG Android devices.

NEW! Elevate to Admin Privilege

When accessing a Windows standard user session, you can elevate the session privilege to admin to interact with UAC and perform all the admin-level operations.

High Performance

Splashtop On-Demand Support uses the same high-performance engine that powers our award-winning consumer products used by millions. Enjoy HD quality, sound (on Windows and Mac), and fast connections.

Robust Security

All remote sessions are protected with TLS and 256-bit AES encryption.

All connections, file transfers, and management events are logged.

Splashtop helps support HIPAA compliance.

File Transfer

Transfer files between local and remote Windows and Mac computers.

Chat

While in a remote session, chat with the user at the remote Windows or Mac computer.

Unattended Support Also Available (separate subscription)

Add Splashtop Remote Support for unattended support. You will be able to remotely access the managed computers at any time, without a user being present. It’s the simpler and faster alternative to LogMeIn Central, TeamViewer, and GoToAssist.

Custom Branding (coming soon)

Customize the SOS app that your customers download with your own logo and company name.

Powerful Add-on to Your Existing MDM/EMM Solution

If you use a MDM or EMM such as AirWatch, XenMobile, Mobileiron, MaaS360, etc., add SOS with mobile to view and control your users’ mobile devices in real-time for support or training.

Simplicity

Instantly access your customer’s computer using Splashtop On-Demand Support in 3 simple steps:

1. Ask your customer to go to sos.splashtop.com. Download and run the program.

2. Your customer tells you the 9-digit session code shown on the screen.

3. Enter the session code into your Splashtop Business app.

Platform Support

Remote to Windows XP/7/8/10, Windows Server 2003/2008/2012, and Mac OS X 10.7+, and Android 5+

Remote from Windows, Mac, iOS, Android, Chrome browser

Toggle between multiple monitors

Security

TLS with 256-bit AES encryption

Request permission upon connection

Management

Invite, remove, enable, and disable technicians

See logging of all connections, file transfers, and management activity