USB Redirector Technician Edition

USB Redirector Technician Edition

 - Remote Servicing of USB Devices

USB Redirector Technician Edition software product is useful for professionals who provide remote USB device maintenance services, such as flashing, re-programming or other types of service. As the name suggests, it "redirects" USB devices from customer to the technician, thus allowing to do any kind of remote servicing. Redirected device looks like it was plugged directly into technician's computer.

USB Redirector Technician Edition supports redirection of mobile phones, printers, 3G modems, embedded devices and virtually any other USB devices that can be serviced over USB cable.

The product must be installed on the technician's computer. It comes with a free Customer Module that can be distributed to your customers. The Customer Module helps people to redirect their USB devices to technician for servicing. It has a simple intuitive interface and does not require installation.

 

Features

There are several major features that differ USB Redirector Technician Edition from other USB redirection products.

• Developed specifically for remote servicing. This product was developed with the goal of remote servicing in mind. Thus, it does it in the most efficient way possible. It can be used for flashing, programming or any other type of servicing.
• Supports broad range of USB devices. It can be used to service printes, mobile phones, 3G modems, embedded devices or any other USB devices that support servicing over USB cable. 
• Free customer module. Comes with a free customer module, an easy-to-use portable application that works on the customer's side and redirects USB devices to technician.
• Customization service. It is possible to order a customized Customer Module with your logo. We can integrate your address into the program as well, so that customers do not have to enter it everytime they need to service their device.
  
   Device Redirection Process Step-by-step

Technician Side	Customer Side
Step 1: Transfer USB Redirector Customer Module to a customer via download, by e-mail or by any other means. Customer module is installed in the program's directory.
	Step 2: Start Customer Module on the customer's computer and wait while it initializes.
	Step 3: Enter technician's computer address. It can be an IP address or host name. If connecting over Internet, please refer the Redirecting Devices over Internet section below.
Step 4: Once connection with a customer is established, it will be displayed in the program:
	Step 5: After the connection is established, USB Redirector will ask to plug a USB device.
	Step 6: Please follow all the steps in this window. The current step will be highlighted.
Step 7: To start servicing the device, you need to connect it to your computer. Simply select the device in the list and click Connect button on the toolbar.
Step 8: Once the device is connected, its icon changes to an icon with green check mark.
	Step 9: Servicing in progress...
Step 10: After you have finished servicing the device, you need to remove the customer connection by selecting it in the list and clicking Remove Connection button.
	Step 11: Unplug USB Device...

If you use USB Redirector Technician Edition to provide services over Internet, then customers will have to enter your public IP address into the Customer Module (see Step 3 above).

Additionally, your router may require setting up a port forwarding. This will allow connections from Internet to pass through to your computer, as all routers block them by default.

USB Redirector Technician Edition would normally do the port forwarding automatically, but sometimes it is not possible due to a lack of UPnP support in a router or other reasons. In this case port forwarding should be set up manually. This procedure is different for each router model, so please refer to the router manual or Google for instructions on how to do it. Basically, you need to forward connections coming at TCP port number 32038 to the same TCP port number on your computer. On some routers, port forwarding can be referred to as Virtual Server or NAT (Network Address Translation)

Please note that USB redirection over Internet requires a good cable Internet connection. 3G or public hotspots usually do not provide good enough connection. Moreover, public hotspots and many of 3G/4G connections are very limited in what you can do with them and will not allow port forwarding.

USB Redirector works on the following operating systems (both 32-bit and 64-bit):

• Windows XP
• Windows 2003 Server
• Windows Vista
• Windows 2008 Server
• Windows 7
• Windows 2008 R2 Server
• Windows 8
• Windows 2012 Server
• Windows 8.1
• Windows 2012 R2 Server