LiveChat

The fastest way to help your customers

There are customers waiting on your website

What a better way to offer them help than through a quick chat on your website?

 It’s way faster than email and more efficient than phone. Don’t make your customers wait.

Clean and easy-to-use applications

You won’t have to spend ages on learning how to use LiveChat. Our apps are clean, clutter-free and easy to pick up.

LiveChat Features

Discover LiveChat’s strengths and learn what makes it tick.

Chat tools

•Message sneak-peek

•Canned responses

•Visitor information

•Chat tags

•File sharing

•Timeline

•Chat archives

•Delivery status

•Notifications

•Transfer

•Chat transcripts

•Visitor banning

Customization

•Chat window themes

•Company logo

•Messages and labels

•Language

•CSS customization

•Social media buttons

•Agent profiles

•Engagement graphics

•White label live chat

Engaging customers

•Automatic greetings

•Personal greetings

•Eye-catchers

•After-hours form

•Chat on Facebook

•Embedded and pop-up chat window

•Smart or manual chat routing

•Chat buttons

•Chat on multiple websites

•Chat via a direct link

Reports & analytics

•Basic statistics

•Chat reports

•Ticket reports

•Filters

•Daily summary

•Reports via API

•Dashboard

Applications

•Web app

•Desktop apps

•LiveChat on mobile

•Cloud capability

•Chat window on mobile

•Application shortcuts

Integrations

•Google Analytics

•Facebook

•Salesforce

•Mailchimp

•Dropbox

•join.me

•Wordpress

•More integrations

E-commerce tools

•Goals

•Sales information

•Targeting visitors from campaigns

•E-commerce integrations

Ticketing system

•Ticket sources

•Private comments

•Tagging tickets

•Ticket rates

•Ticket reports

Team management

•Agent groups

•Agent account management

•Agent roles

•Chat supervision

•Work scheduler

•Chat limit

Getting feedback

•Chat ratings

•Rating comments

•Ticket ratings

•Post-chat surveys

•Satisfaction stats

Visitors tracking

•Gathering customer data

•Visitor information filtering

•Additional visitors information

Security

•Encryption

•Credit card masking

•Access restriction

•Logging in with Google Accounts

•2-step Verification

API

•Workflow automation

•Webhooks

•JavaScript API