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100% WEB-BASED SERVICE DESK MANAGEMENT SOLUTION
Layton ServiceDesk is an all new web based ITIL help desk software incorporating the very latest Web 2.0 technology such as AJAX and ASP.NET. Built from the ground up, every feature and module has been carefully designed before being implemented. Literally hundreds of features are included, from ITIL Problem and Change management through to powerful reporting and analysis.
Layton ServiceDesk offers unparalleled levels of customizability, in fact, it is so configurable, it can be whatever you want it to be, whether you’re managing your internal end users, supporting external companies or offering a product or service, Layton ServiceDesk can do it all, right out of the box!
There is no need to break the budget with additional modules or time consuming installation and training either, as Layton ServiceDesk is highly intuitive and delivers powerful web-based help desk functionality at a fraction of the cost of other systems.
Layton ServiceDesk will streamline your support operations to ensure you deliver exceptional customer service for a lower cost and even less effort.
Streamline your support operations with pin point accuracy
Deliver highly automated support to significantly reduce everyone’s time and effort
Generate significant and noticeable savings for your organization
Layton ServiceDesk software will have your support operations running smoothly in no time at all. Whether automating daily support tasks, monitoring and managing the delivery of IT services, generating request logs, or tracking troublesome incidents, Layton ServiceDesk can do it all!
Layton ServiceDesk does what you want, when you want, right out of the box.
Don’t be stuck with a rigid help desk, upgrade to Layton ServiceDesk today and transform your service desk.
100% WEB-BASED SERVICE DESK SOLUTION
Layton ServiceDesk is a web-based ITIL help desk application incorporating the very latest Web 2.0 technology such as AJAX and ASP.NET. Built from the ground up, every feature and module has been carefully designed before being implemented. Literally hundreds of features are included, from ITIL Problem and Change management through to powerful reporting and analysis.
Layton ServiceDesk offers unparalleled levels of customizability, in fact, it is so configurable, it can be whatever you want it to be, whether you’re managing your internal end users, supporting external companies or offering a product or service, Layton ServiceDesk can do it all, right out of the box!
There is no need to break the budget with additional modules or time consuming installation and training either, as Layton ServiceDesk is highly intuitive and delivers powerful web-based help desk functionality at a fraction of the cost of other systems.
Layton ServiceDesk will streamline your support operations to ensure you deliver exceptional customer service for a lower cost and even less effort.
Streamline your support operations with pin point accuracy
Deliver highly automated support to significantly reduce everyone’s time and effort
Generate significant and noticeable savings for your organization
Layton ServiceDesk software will have your support operations running smoothly in no time at all. Whether automating daily support tasks, monitoring and managing the delivery of IT services, generating request logs, or tracking troublesome incidents, Layton ServiceDesk can do it all!
Layton ServiceDesk does what you want, when you want, right out of the box.
Don’t be stuck with a rigid help desk, upgrade to Layton ServiceDesk today and transform your service desk.
LAYTON SERVICEDESK FEATURES
When you invest in Layton ServiceDesk you can be sure of our committment to deliver you the best a help desk can offer. We have a dedicated team of in-house developers and an on-going investment in R & D that ensures we continually meet the changing needs of our customers.
100% web based Help Desk
Fully Customizable form design
Active Directory Integration including Multiple Active Directories
Automatic email to ticket conversion
Automatic Email Notifications to Technicians & End Users
Email Keyword Routing
Work Flow: Scheduled Tasks, Recurring and Automatic with Dependencies
Business Rules with Automatic Request Routing
SLA Management
Request Templates for quick logging
Knowledge Base
End User Portal for Logging & Tracking Requests
End User Self Service
Request Attachments
Asset Management through AuditWizard
Dashboard with interchangeable charts
User Survey
NTLM Auto Login
Complete History of Request
Full Audit Trail
Flexible Operational Hours / Holidays
Attachments
Analyst Calendar & Job Scheduler
LDAP Integration
Costing Module
Mutli-tenancy
Re-branding supported
Reporting and Analysis
Customizable Reports
Query Builder
Scheduled Reports
Canned Reports
Export as CSV, XLS & PDF
Incident Management
Problem Management
Optional Problem Closure Rules
Problem Management Workflow
Problem Analysis
Work Around & Solutions
Incidents & Problem associations
Change Management
Support different Types of Change
Standard Change
Minor Change
Major Change
Significant Change
Change Approval Board
Change History
Operating System Support
Windows IIS
SQL Server version 2005, 2008, 2010 and 2012 Full or Express editions
Browser Support
Windows Explorer 9+
FireFox 3+
Chrome
Safari
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