Introduction of TeamViewer 13（2）：Better Optimization of Remote Control | Enterprise Active Directory Connector，Real Time Data，Safe Access

Reports in servicecamp

The most user-requested enhancement for servicecamp has arrived. Efficiently manage service request workloads, ensure top customers’ tickets are prioritized, and use data to transparently communicate with senior management.

Use the in-built reporting functionality, or instantly integrate servicecamp data into tools such as Excel, Power BI, and Tableau, or any other data environment you are familiar with, to gain even greater insights.

Recent Connections

Quickly re-connect with the devices you interacted with most recently, without needing to search for them again.

Use the Recent Connections group at the top of the Computers & Contacts list to initiate remote control, file transfer, or online meeting connections.

Extended Remote Device Dashboard

Save even more time getting the information you need about a device during a remote connection. Quickly identify any potential issues and move on to a solution.

View information about the uptime, serial number, hard drive health, battery level (and whether it's plugged into a power source), as well as the BIOS version and date.

Additional Features：Hardware Acceleration、Intuitive Desktop UI、Multi-Monitor Support for Mac

Active Directory Connector

Save time and hassle synchronizing users in your company’s Active Directory with TeamViewer by using the new downloadable AD Connector.

Ensure the right people always have access to a company TeamViewer account. Use the new graphical user interface of the AD Connector to configure and synchronize multiple AD groups, execute test runs, and set up scheduled synchronizations.

Identity Provider Connection

Enterprise customers can request early access to Identity Provider Connection, to reduce user management overhead, align with security guidelines, and ensure that only approved users can access TeamViewer accounts using corporate email addresses.

Use your Identity Provider (IdP) to centralize, secure, and control account logins, as well as to set up IdP-enabled multi-factor authentication.

Enhanced Remote Printing

Easily print remote documents locally with better quality than ever before. Save time and avoid misunderstandings by removing the need to create multiple versions of the same document in order to print.

Enable remote printing with HP printers, macOS, and full color, as well as an overall improved user-experience.

Additional Features：Instant Log-in、Improved User Permission Control、Enforced Session Recording