Transform Axiom’s web-based application documentation into a complete user and employee education resource
GOALS
- Transform Axiom’s web-based application documentation into a complete user and employee education resource.
- Reduce demands on the Axiom support team via intuitive, easy-to search content for employees to increase user adoption.
- Keep pace with bi-weekly releases of the Axiom for HQ and Axiom for Talent applications.
- Align the documentation with Axiom’s corporate and application branding.
SOLUTIONS
- MadCap Flare native XML single-source, multi-channel content authoring software
- MadCap Central cloud-based authoring, collaboration, workflow and project management
- MadCap Capture screen capture and image editing software
BENEFITS
- Complete resource for users: Using MadCap Flare, Axiom has created two documentation sites that enable users to get information about the applications they use, benefits, and other employee information all in one place.
- Features for self-support: MadCap Flare-based easy-to-search documentation sites and micro content for top searches have led to a five-fold increase in user searches. Auto-reply support emails with links to common user questions are enabled by MadCap Flare and MadCap Central facilitate self-support. Meanwhile, Flare-based content is integrated into the Pendo user assistance components to help employees understand how to use the applications.
- Streamlined content delivery: Content reuse facilitated by MadCap Flare along with content management and collaboration enabled by MadCap Central enable the Axiom team to ensure that documentation updates keep pace with bi-weekly releases of its applications.
- Brand consistency: Templates and support for CSS in MadCap Flare make it easy to deliver documentation via a modern web experience that captures the look-and-feel of Axiom’s corporate and application branding.
Axiom Law Realizes Five-Fold Increase in Users’ Searches After Using MadCap Flare and MadCap Central to Deliver Modern Documentation Websites Featuring Micro Content
When businesses need highly credentialed lawyers, they increasingly turn to Axiom Law, the global leader in high-caliber, on-demand legal talent. Companies worldwide, including more than 50% of Fortune 100, rely on Axiom and its 2,400-plus lawyers to build dynamic teams that can rapidly scale up or down to meet their needs, saving about half the costs of working with traditional law firms. Founded in 2000, Axiom now operates in North America, the U.K., Continental Europe and Asia Pacific.
Case study highlights include:
- Complete resource for customers, employees and sales enablement: Using MadCap Flare, Axiom has created multiple sites that enable users to get information about the applications they use, benefits and other employee information plus a documentation site to assist sales in maximizing revenue — all from the same source.
- Customer self-support and micro content: Easy-to-search documentation sites and micro content for top searches, plus auto-reply support emails with links to common user questions.
- Usage analytics: Continuous improvement lifecycle using MadCap Central Analytics.
- Integration with Pendo: Flare-based content is integrated into the Pendo user assistance components to help employees understand how to use the applications.
- Agile release cycle and streamlined content delivery: Content reuse facilitated by MadCap Flare along with content management and collaboration enabled by MadCap Central enable the Axiom team to keep pace with bi-weekly releases of its applications.
- Brand consistency: Templates and support for CSS in MadCap Flare make it easy to deliver documentation via a modern web experience that captures the look-and-feel of Axiom’s corporate and application branding.
MadCap Flare on a Mac and AWS: Axiom runs all Flare instances on Mac computers together with a “set-it-and-forget-it” Desktop as a Service (DAAS) implementation using Amazon Workspaces and Build automation.
