First of all to confirm whether your computer has a firewall, if there is a firewall, please close, then follow the normal process to open the software.
If at this time or ask you to enter the serial number of the problem,
Please refer to one of the following options:
1. Verify that your computer's system language is the same as the language selected by CC. If it is inconsistent, it is recommended that you install the same language as CC.
About the Windows system language viewing method, through the console - area and language - the language consistent with the software
2 Log out of the current CC desktop client and log in again
3. Delete the opm.db file (make sure the software is down)
[System drive]: \ Users \ [user name] \ AppData \ Local \ Adobe \ OOBE
Mac OS: / Users / [user name] / Library / Application Support / Adobe / OOBE
4. Modify the host text file of the computer.
Path: For windows: C slot> windows> system32> drivers> etc> hosts
For mac: desktop press command + shift + g (to determine the matter can see finder), then pop up a window, ask to the folder, enter / etc, select the host file
Copy the host file to the desktop, use Notepad to open, in all the words behind adobe.com that line in front of #, then modify the file to the source binder.
5. Run CC cleaner tool:
Please remove the Creative Cloud Desktop Edition (red + white cloud) and other CC software together from the console> Add and Remove, then run the following link to the CC cleaner tool and reinstall you Of the software.
Http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html#enterprise
6. Click on the following website to see if the connection is normal.
Https://lm.licenses.adobe.com/
Under normal circumstances, the following information will be displayed.
"Congratulations! You have successfully connected to Adobe License Management Server." In the case of normal, please tell us what the error message is.
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