Freshchat：CUSTOMER MESSAGING SOFTWARE

CUSTOMER MESSAGING SOFTWARE

‘Wow’ your customers at their fingertips

Freshchat helps you engage and delight your customers wherever they are - web, mobile and social messengers.

 

Do more than just chat!

Messaging is the new way businesses interact with customers

 

Reach out wherever they are

Engage on web, mobile, and other social messengers.

 

Automate with bots and AI

Assist with precise answers and conversations.

 

Engage with proactive campaigns

Send targeted outbound messages to users.

 

MESSAGING CHANNELS

Engage with customers, wherever they are

Connect with your customers on messaging channels like WhatsApp, Apple Business Chat, Facebook Messenger, etc.

 

CHATBOTS

Automate with bots and AI

Delight customers with bots and AI that focus 

on intent, delight, and faster resolution.  

  

PROACTIVE CAMPAIGNS

Reach out to customers    before they reach you

Send proactive campaigns to users based on user behavior, actions and other conditions.
 

Scale with Freshworks Platform

Meet your expanding customer needs with the open and flexible Freshworks Platform providing rich API for custom integration, automated workflows, smart analytics, ecosystem partner solutions and hundreds of Marketplace Apps. 

 

Connect with tools you already use

Integrate the tools that you already use with Freshchat to get all the context in one place.

 

Powering millions of conversations for businesses of all sizes

“With Freshchat’s APIs, we’ve customized our chat experience and are providing personalized support to our customers.”

Eric Bompas

Product Manager

Klarna

“With Freshchat we introduced messaging across web and mobile, making us the very first major US credit card to offer messaging without interruption - keeping the conversation history across any device”

Jeff Stone

Director, Digital Customer Service

Discover Cards

“We’re using Freshchat to solve our customers’ needs with precision, and in real-time. It has ensured our customers receive prompt personalized experiences and has also brought in operational efficiencies that make assisted buying extremely scalable.”

Rajesh Magow

Co-Founder and CEO

MakeMyTrip