freshcaller:Your hunt for a modern phone system ends today!

freshcaller

Your hunt for a modern phone system ends today!

No hardware. No downloads. No maintenance cost. Plug-n-Play our cloud PBX system today.

 

Over 40,000 customers trust us.

 

Converse and collaborate at scale

With Freshcaller, you can deliver delight at scale without taking on the cost and complexity of legacy software.

Contextual

Freshcaller empowers your teams to create/respond to all opportunities with full context.

Modern

Freshcaller upgrades your current phone technology to a state-of-the-art routing and voice AI engine.

Beautifully simple

Freshcaller is a minimum-fuss maximum-love voice platform built just for you.

 

Key Phone System Capabilities

Easy Number ManagementPort your current numbers or explore our Bring Your Own Carrier options or purchase numbers from 90+ countries inside Freshcaller.

Custom ReportingUse any of the pre-built reports or build your own phone report. You can also schedule for your reports to be delivered into your inbox.

Advanced Inbound Routing EngineEvery single inbound call scenario handled - whether during business hours or outside working hours including holidays.

Best-in-class Supervisor ControlsYou can virtually monitor every conversation, barge into vital ones, keep track of service levels and call queues etc.

Switch to the right phone system for your business

 

Enable your phone teams to work from home or remotely 

As a business, it is critical that your phone teams are prepared to work from home or remotely now, more than ever. Freshcaller’s cloud-based phone solution gives you the flexibility to break free from your desk and work from anywhere. You can manage and run your phone operations seamlessly even while working remotely.

 

Empower your customer support team

 

Deploy the best call routing engine complete with IVRs, smart escalations, and best-in-class on-call capabilities for agents to transfer calls, notes, or conference with others. You really won’t be worried about phones anymore. Instead, focus on responses and resolutions to all your support-related conversations.

 

 

Equip your sales teams

Are your sales superheroes using legacy phone systems? Or dialing in using their personal mobile connection? Ease of use, low learning curve, and coverage on-the-go make Freshcaller a better phone solution and dependable side-kick to your superheroes. 

 

 

Engage customers with voicebots

Most bot solutions require coding and are cumbersome to maintain. Powered by Freddy AI, our voicebot tracks intent and engages with customers to resolve issues faster.

 

 

 

Expand with Freshworks Platform

Meet your expanding customer needs with the open and flexible Freshworks Platform providing rich API for custom integration, automated workflows, smart analytics, ecosystem partner solutions, and handpicked Marketplace Apps.

 

Listen to our customers. Don't just take our word for it.

 

What customers say

 

“The integration across several Freshworks platforms allow all support channels to feed into one place for our Customer Care team. The ability to listen in and playback calls allows me to provide timely feedback and coaching. Additionally, access to previous communication from a customer, allows the team to deliver improved customer service.”

Jacqui Douglas

Retail Operations Manager

JeansWest

“Our Helpdesk recently won an innovation award from our client which we feel reflects the capabilities of Freshcaller & the Freshworks suite, as a whole.”

Rachel Biscomb

Helpdesk Manager

LandSec Aspire Assist (Parent company of NJC)

“Freshcaller is a great way to record customer conversations and note down customer data and personal notes. It’s easy to take notes in Freshcaller and all agents can view them before they make a call. Plus, we can set up multiple lines so that multiple agents can answer queries simultaneously.”

Jessica Holzbach

Co-founder & CCO

Penta