freshservice：IT Service desk that's actually simple

IT Service desk that's actually simple

Modernize IT and other business functions with a refreshingly easy-to-use, simple-to-configure IT service desk solution in the cloud.

Preparing Workplaces to Reopen Safely 

With organizations reopening offices, here is an app to help you take the first step to prepare for a new normal

Return-to-work questionnaire

Evaluate employee preparedness to return to workplace and validate whether they are ready to enter office space with automated approval process.

 

Entry-Exit Health Screening

Mandate employees and visitors meet workplace entry regulations and empower the facilities team to ensure employee safety.

 

PPE Inventory Management

Extend your asset inventory framework to keep track of the new asset types like safety gloves, masks and desks.

 

Real-time Workplace dashboards

Visual display of employee workspace requests, inventory stock information that lead to efficient workspace floor management and inventory control.

 

 

Everything you need for IT support

Easy to use and set up

Freshservice's modern and intuitive UI requires minimal to no training, and is customizable to IT and non-IT needs.

Multi-channel support

Automate tasks and provide support for issues raised via email, self-service portal, phone, chat, or in person

Gamify your service desk

Turn your service desk into a highly engaging and fun experience for your agents

Information at your fingertips

Maintain records of contracts, hardware, software, and other assets, including all details from acquisition to expiry

Best rated Mobile App

Leverage the best rated mobile service desk app for iOS and Android and support your high impact employees who are on the road

 

Why Freshservice?

Increase Agent Productivity

Automate internal processes

Get the most out of CMDB

Be on top of your KPIs

Improve employee experience

 

 

 

The Freshservice impact on our customers

 

 

 

“If another organization is frustrated with their current ITSM tool and wants a breath of fresh air, then Freshservice is there ready and waiting.”

Adam Le Feuvre, Project Manager, M&C Saatchi

Industry: Advertising   Usage: IT, HR, Facilities  Self-service use: 300%

 

 

 

 

 

“We’ve seen infinite improvements in our service desk with Freshservice. Being an evidence-based business, Freshservice helps us drive intelligent decisions by letting us track data.”

Tom Peach-Geraghty, Head of IT Operations, Unidays

Industry: E-commerce  Usage: HR, DevOps, IT   Customer Satisfaction: 99%

 

 

 

“Veeva's teams are able to resolve issues in less than 4 hours with more visibility into end-users’ issues in Freshservice.”

Prasad Ramakrishnan, Chief Information Officer, Veeva Systems

Industry: Software  Usage: IT, HR, Facilities  Customer Satisfaction: 97%

 

 

 

 

 

“I was surprised at the speed of implementation, Freshservice was available the next day and ready to use in under a week.”

Craig Bell, IT Service Director, Cordant

Industry: Human Resources   Usage: IT   Customer Satisfaction: 96%

 

 

 

 

 

“Freshworks products are the perfect complement to our back-office management tools. We’ve been relying on Freshworks tools for more than 3 years to provide integrated mission-critical solutions to AUTO1 Group’s customer and dealer service departments, as well as internally. In addition to outstanding products, Freshworks also offers excellent service and high level customer-success support, which makes them our Tier-1 solution for smart and efficient customer engagement cloud solution”

Niv Liran, Chief Product Officer, AUTO1 Group

 

 

 

 

 

 

 

Gartner Peer Insights Customers' Choice

Freshservice has yet again been voted the customers' choice for ITSM software. The most usable service desk software is now the most loved too!

 

 Trusted by over 40,000 customers