TeamViewer 12 Manual (Part1) |Intuitive, Fast and Secure Application for Remote Control and Meetings

TeamViewer 13

Manual

Remote Control

Rev 13.1-201802

1 About TeamViewer

1.1 About the software

TeamViewer is an intuitive, fast and secure application for remote control and meetings. As an all-in-one solution, TeamViewer can be used to:

l  Provide ad-hoc remote support to colleagues, friends or customers.

l  Establish a connection between computers with different operating systems.

TeamViewer runs on Windows, macOS, Linux or Google Chrome OS.

l  Administer Windows servers and workstations. You can run TeamViewer as a Windows system service. This allows you to access your  computer even before you log into Win- dows.

l  Connect from mobile devices running Android, iOS, Windows 10 Mobile, or BlackBerry to

Windows, Mac, or Linux devices.

l  Share your  desktop for meetings, presentations or team work.

l  Connect to your  home computer while you are away and work on documents, check your e-mails or download images from your  home computer and edit them.

l  Connect to your  work computer while you are away (such as when you are on a business trip and need important information).

l  Connect to Android and iOS devices to provide support for them.

l  Monitor your  system with the integrated system health checks and ITbrain for remote monitoring and asset tracking.

TeamViewer works behind firewall barriers, NAT routers and proxies with no configuration necessary.

1.2 About the manual

This manual describes how to use TeamViewer to control a computer remotely.

Unless stated otherwise, the described functionality always refers to the TeamViewer full version for Microsoft Windows.

Instructions are given on the assumption that the TeamViewer full version is already installed on your  computer. If you need help installing the program, read Section 12  "Installation & configuration", Page 100 first.

For assistance with TeamViewer meeting functions, please read the separate TeamViewer

Manual – Meeting  available on our  website.

TeamViewer for macOS and Linux works similar to the Windows version in most cases but some features might not yet be available for those operating systems. Feel free to use our  free trial versions to get an idea of the various functions and contact our  support team if you need further assistance.

macOS, iPhone, and iPad are trademarks of Apple Inc. Linux® is a registered trademark of Linus Torvalds in the US and other countries. Android is a trademark of Google Inc. Windows, Microsoft, and Outlook are registered trademarks of Microsoft Corporation in the US and other countries. For simplification purposes, this manual refers to the operating systems Microsoft® Windows® XP, Microsoft® Windows® Vista, Microsoft® Windows® 7, Microsoft® Windows® 8 and Microsoft® Windows® 10 simply as “Windows”

All supported operating systems can be found in our  community under https://community.teamviewer.com/t5/Knowledge-Base/Which-operating-systems-are- supported/ta-p/24141.

2 Basics

2.1 How  TeamViewer works

If you think of a TeamViewer connection as a phone call, the TeamViewer ID would be the phone number under which  all TeamViewer Clients can be reached separately.

TeamViewer computers and mobile devices that run TeamViewer are identified by a globally unique ID. The first time TeamViewer is started, this ID is generated automatically based on hardware characteristics and will not change later on.

All TeamViewer connections are highly encrypted and are thus protected from being accessed by third parties. For detailed technical information regarding connections, security and data privacy in TeamViewer, see the security statement on our  website at https://www.teamviewer.com/security/.