Service desk integration
Clear focus
No matter what kind of request, you are able to focus on your ticket content. Irrelevant information is automatically faded out. Relevant text passages in ticket conversations can be highlighted.
Email client integration
Turn Outlook or Gmail into a service desk. Answer incoming tickets directly from within your email application using full service-desk functionality. There is no need to manually maintain two systems.
Multilayered support
Connect directly to your customers from within your support ticket. Provide support via chat, or start a remote control session. It works even if the customer does not have TeamViewer installed.
Topics
Structure your inbox by sorting tickets into topics. Opening a topic lists all topic-related tickets as well. Easily quantify and measure frequently asked questions or currently relevant support issues and use them to provide fast service.
Collision detection
See if a ticket in your inbox is currently being answered by a colleague. With collision detection, it is simple to improve response times and avoid outgoing double answers to an inquiry.
Bulk actions
Update a large number of tickets at once. Prioritize, sort, answer, and close tickets with a single action, and define for which tickets you want to use bulk actions.
Quoting
Embed quotes from a previous ticket into your current customer answer. When switching back and forth between tickets, the previously edited text remains in your current ticket and can be processed and sent out.
Features According to License Types
|
Business |
Premium |
Corporate |
|
√ Single-Window User Interface |
√ Single-Window User Interface |
√ Single-Window User Interface |
|
√ Recent Connections |
√ Recent Connections |
√ Recent Connections |
|
√ Intuitive File Transfer |
√ Intuitive File Transfer |
√ Intuitive File Transfer |
|
√ Instant Log-in |
√ Instant Log-in |
√ Instant Log-in |
|
√ Enhanced Remote Printing |
√ Enhanced Remote Printing |
√ Enhanced Remote Printing |
|
√ Hardware acceleration |
√ Hardware acceleration |
√ Hardware acceleration |
|
√ Intuitive Desktop UI |
√ Intuitive Desktop UI |
√ Intuitive Desktop UI |
|
√ Android App Overhaul |
√ Android App Overhaul |
√ Android App Overhaul |
|
√ MacBook Pro Touch Bar Support |
√ MacBook Pro Touch Bar Support |
√ MacBook Pro Touch Bar Support |
|
√ Multi-Monitor Support for Mac |
√ Multi-Monitor Support for Mac |
√ Multi-Monitor Support for Mac |
|
√ Native for Linux |
√ Native for Linux |
√ Native for Linux |
|
√ Swiftpoint GT Mouse for iOS |
√ Swiftpoint GT Mouse for iOS |
√ Swiftpoint GT Mouse for iOS |
|
√ Instant Log-in for Android |
√ Instant Log-in for Android |
√ Instant Log-in for Android |
|
√ Unified Android App Experience |
√ Unified Android App Experience |
√ Unified Android App Experience |
|
√ Active Directory Connector |
√ Active Directory Connector |
|
|
√ Improved User Permission Control |
√ Improved User Permission Control |
|
|
√ Automated Service Case Assignment |
√ Automated Service Case Assignment |
|
|
√ Essential Asset Management |
√ Essential Asset Management |
|
|
√ Extended Remote Device Dashboard |
√ Extended Remote Device Dashboard |
|
|
√ Reports in servicecamp |
√ Reports in servicecamp |
|
|
√ Enforce Session Recording |
||
|
AddOn support for mobile devices |
AddOn support for mobile devices |
AddOn support for mobile devices |
|
√ iOS Files App Integration |
√ iOS Files App Integration |
√ iOS Files App Integration |
|
√ iOS Screen Sharing |
√ iOS Screen Sharing |
√ iOS Screen Sharing |
|
√ Android Host Eco-Mode |
√ Android Host Eco-Mode |
√ Android Host Eco-Mode |
|
√ Improved QuickSupport Experience |
√ Improved QuickSupport Experience |
√ Improved QuickSupport Experience |
|
√ Support for Motorola Devices |
√ Support for Motorola Devices |
√ Support for Motorola Devices |
|
√ Samsung Android Enhancement |
√ Samsung Android Enhancement |
√ Samsung Android Enhancement |
© Copyright 2000-2023 COGITO SOFTWARE CO.,LTD. All rights reserved
