Big News from Cogito Software

We're proud to announce our partnership with Sogolytics — bringing SogoCX, one of the world's most advanced AI-powered Customer Experience platforms, to our clients.

What is SogoCX?

SogoCX is the AI engine for customer loyalty and revenue. It helps organizations collect feedback at every touchpoint, understand what's driving satisfaction — and take action, automatically.

Key metrics it manages:

NPS  ·  CSAT  ·  CES — all in one real-time dashboard.

What makes it different?

Most CX tools show you dashboards. SogoCX gives you a prioritized action plan — backed by AI, ranked by business impact.

Trusted by Apple, Dell, PepsiCo, FedEx, Citibank, and 3,200+ organizations worldwide.

5 ways SogoCX is different from every CX tool you've tried before

If you've ever felt like your customer experience program generates reports but not results — this is for you. Here's what SogoCX does that others don't:

1. AI builds your entire CX program for you.

Experience Navigator generates surveys, metrics, and playbooks customized to your industry — in minutes.

2. Listens at every touchpoint.

Email, SMS, web, call center, in-branch kiosks, QR codes at POS — no customer moment is missed.

3. Real-time analysis, not next-week reports.

AI performs sentiment analysis and theme detection as responses come in. Your dashboard updates live.

4. Tells you WHAT to do, not just what happened.

The AI Action Plan ranks exactly what to fix, replicate, and reward — by business impact.

5. Predicts churn before it happens.

Predictive AI flags at-risk customers early, giving you time to act before revenue walks out the door.

Results from SogoCX clients:

• 600% increase in positive reviews
• 280% improvement in survey response rates
• 90%+ survey response rates achieved

"Your customers are telling you why they're leaving. Are you listening?"

Most organizations collect customer feedback. Very few act on it fast enough to matter.

By the time a survey is designed, launched, analyzed, and discussed in a meeting — the customer has already churned, or told five friends about their bad experience.

The gap between data and action is where revenue leaks.

SogoCX was built to close that gap.

• Its AI analyses feedback the moment it arrives.
• Its Action Plan tells your team exactly what to fix — not 'customer satisfaction is declining,' but here is what to do about it, ranked by impact.
• Its workflows route issues to the right owner automatically — no manual triage.

The result? Shorter resolution times. Happier customers. And a CX program you can measure in revenue — not just scores.

96% of SogoCX customers renew. That's not a coincidence.

Cogito Software is now an authorized partner of Sogolytics, bringing SogoCX to organizations across [your region].