WinLock Frequently Asked Questions

 

Installing

 

How many WinLock copies do I have to purchase?

WinLock is licensing on a per-computer basis. One license is required for each computer where software is installed. In case of diskless clients, one license per node is required.

 

Do I need to install WinLock on every system?

Yes you do.

 

During registration, I get "Invalid name or product key" error.

Please make sure you have the appropriate WinLock edition: Standard (blue lock icon) or Professional (red lock one).

 

I still get a trial reminder when other users are logging on.

Use Run as administrator command to run WinLock under any account. Then, enter your license info. This will fix the issue.

 

How do I deploy WinLock?

WinLock should be installed on each computer that you want to restrict and control. WinLock supports unattended (silent) setups. This provides an installation method that can be used from within a batch file:

 

• Install WinLock in silent mode using /silent key, i.e. setup.exe /silent
• Include your .wlp security profile into the deployment batch file.

 

Then, start WinLock and use command-line parameters to apply security profiles:

 

• C:\Program Files\WinLock\winlock.exe - this will start WinLock.
• C:\Program Files\WinLock\winlock.exe -cp <password> - creates password for WinLock.
• C:\Program Files\WinLock\winlock.exe -profile <.wlp profile filename> <password> - this will apply .wlp security profile.
• C:\Program Files\WinLock\winlock.exe -enable <password> - enables the protection.

 

Can I access WinLock remotely?

Yes, you can access WinLock via network using WinLock Remote Administrator.

 

Troubleshooting

 

All settings are reset after restart.

Use Run as administrator command to run WinLock once. This will fix the issue.

 

Some security options are not working after restart.

Before using WinLock, you need to configure system access permissions. To do this under General → Protection click Fix button to adjust the access permissions automatically. User Account Control should be turned on. If you are using Windows XP, administrator's password should not be blank. If you don't see the Fix button, there is no need to configure the account.

 

When WinLock is enabled, the desktop icons are flickering.

This may happens when some other software overrides the security settings that are monitored by WinLock. To suppress the flickering, turn System monitoring option off.

 

I forgot my WinLock password.

To recover your password, right-click WinLock tray icon and enter your license key in the password prompt. Be sure to enter the key EXACTLY as it appears in the message that you have received from us after you have purchased your license. If you have entered your license key correctly, the Password recovery will send an e-mail with a password recovery data. We will recover your password and send it back to you.

 

The tray icon is hidden and I can't access WinLock settings.

If you disabled WinLock tray icon and can't remember your hot key, try to do the following:

 

• Use the default F11 hot key to open WinLock,
• or click the Start button and then click WinLock,
• or use this utility to restore the tray icon.

 

When enabled, Chrome browser won't launch after close.

This issue is related to old Chrome browser versions: if Disable Command Prompt option is enabled, Chrome will not open after close. To fix, open Registry Editor and simply rename or delete this key:

 

HKEY_LOCAL_MACHINE \ SOFTWARE \ WOW6432Node \ Google

 

Why my device cannot be used as USB key?

Make sure that your USB device is removable and has a correct serial number:

• Open Command Prompt.
• Type the following command, then press Enter: wmic diskdrive get Model, Name, SerialNumber
• You will now see the model, name, and serial number listed for your drives.

 

Tips and Features

 

How do I disable the ability to rename files?

• In Windows Explorer, click Folder Options, and select Single-click to open an item.
• Under Explorer and Windows, select Hide menu and Disable right-click menu.
• Under Mouse and Keyboard, disable F2 key.

 

How do I block Web browser?

• Open WinLock and select Access → Files.
• Open WinLock and select System → Start menu and Taskbar.
• Add the full path to Web browser executable file into the locked files list. For example, C:\Program Files\Google\Chrome\Application\chrome.exe.

 

Can I use wildcards to restrict access to websites?

Open WinLock and select Internet → Restricted Sites.

 

You can use * and ? wildcards to restrict access to a questionable content. A question mark matches any single character. An asterisk matches any number of occurrences of that string followed by any characters.

 

For example: *se* will block all words contained se (set, reset, secret, etc.), *s?t* will block both set and sat, but not secret. *s*t* will block set, sat, and secret.

 

How do I protect desktop icons?

• Click Access → Files.
• Click Add and then click Browse.
• Select Desktop folder and add all *.lnk files into the blocked files list.
• For each file, enable read-only access.

 

Does WinLock support kiosk mode?

Kiosk mode allows the use of the one specific application, while disabling access to other programs and system resources. To enable kiosk mode:

 

• Add shortcut to the application into Start\Programs\Startup folder.
• In main menu, click Profile → Import.
• Select kiosk.wlp profile.
• Enable WinLock protection.

 

How to disable Ctrl+Alt+Del?

You can disable all buttons on Windows Security screen. This will make Ctrl+Alt+Del useless:

 

• Under System → Security, select Disable Lock Computer, Hide Fast User Switching, Disable Change Password, and Disable Task Manager.
• Under System → Start Menu and Taskbar, disable Log off and Shutdown.

How do I disable the Task Manager?

 

• Use System → Security → Disable Task Manager option.
• Or, in main menu, click Profile → Import and select taskman.wlp profile.

 

How to disable Start button, taskbar, or pinned apps?

Under System, select Start menu and Taskbar and enable the appropriate options.

 

How to remove Cortana, Task View, and People from the taskbar?

 

• Right-click on any empty part of the taskbar and uncheck Show Cortana button, Show Task View button, and Show People on the taskbar.
• Open WinLock and select System → Start Menu and Taskbar.
• Select Disable right-click menu and Disable taskbar customization.