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Freshstatus：Communicate them proactively with public status page

发布时间：2020/12/04 浏览量：818

Use Incidents to earn customer-for-life

Use Incidents to earn customer-for-life

Communicate them proactively with public status page

Manage incident communication at ease

Branded Public and Private status page

Customize your status page and communicate incidents to the customers or internal stakeholders

Incidents & Scheduled maintenance

Be it a planned scheduled maintenance or an accidental outage, keep your customers informed

Real-time Incident notifications

Notify your customers in real-time on multi-channel and avoid flood of support requests during downtime

Showcase historical uptime

Showcase reliability to your prospects or customers with your service’s uptime history.

Incident Analytics & reports

Every company faces downtime. Learn and improve your incident responsiveness with detailed analytics.

Why Freshstatus?

Update with quick and consistent messaging

Incident communication needs to be quick. With incident templates and canned response, avoid public embarrassment in the heat of a service outage.

Keep your team in loop with private notes

Keep your team and internal stakeholders in loop on incidents by adding private notes.

Ensure similar incidents don’t happen again

Insert detailed reports about the incidents to help your customers and employees understand the incidents better and prevent similar incidents in future.

Status page for your

PUBLIC STATUS PAGE

Customers

Downtime is inevitable. But keeping your customers informed about the incident can help you earn their trust and prevent an avalanche of support requests.

With Freshstatus, communicate your incidents and scheduled maintenance in real-time with your customers and gain their loyalty, turning them into customer for life.

Freshstatus gives you complete control over how you communicate incidents to prevent chaos when downtimes happen.

PRIVATE STATUS PAGE

Employees

Sending mass emails about an incident to hundreds of employees? With Freshstatus, handle incident communication at ease with private status pages.

Communicate with your team internally with a private status page as a single source of truth.

Add updates about the incidents in real-time and notify your employees automatically. Create a scheduled maintenance and let Freshstatus take care of communicating it to your employees.