Freshsuccess：Proactive Customer Success Software

Proactive Customer Success Software

Freshsuccess helps software and subscription companies prevent churn, increase expansion, and strengthen customer relationships.

Gain more visibility into your customers

Quickly see account health, support tickets, billing history, communications, and user engagement.

 

Key features:

• Account 360
• Data Integrations

Identify risks and opportunities

Proactively address customer churn, and identify new advocates or expansion opportunities.

 

Key features:

• Customer Health
• Proactive Alerts

 

Boost CSM productivity

Standardize workflows, automate tasks, and establish best-practices for your Customer Success team.

 

Key features:

• Success Goals
• Email Automation
• Team Management

Uncover valuable customer insights

See key metrics like churn, expansion, product adoption, and customer health.

 

Key features:

• Reporting & Analytics
• Customer Segmentation

Powerful, easy to use Customer Success Software

Leading B2B software and subscription companies trust Freshsuccess.

“In the past, we used another Customer Success tool, but our team couldn't trust the data. Now, Freshsuccess gives us a real source of truth about our customers.”

Joran Hofman

Customer Success Lead

Leadfeeder

 

Success Stories

 

Customer intelligence

AdStage needed a better way to focus their Customer Success efforts. Using Freshsuccess, the Customer Success team can quickly identify low-adopters, power users, and even potential customer advocates.

 

Actionable insights

Appcues wanted to address customer needs more proactively. With Freshsuccess, the CSM team uses data integrations, segmentation, and workflows to make smarter decisions about priority and next steps