Brekeke Contact Center Suite (CSS) is a collection of software for building a hosted call center/contact center system. The software included in the suite are; Brekeke Customer Interaction Manager (CIM), Brekeke Contact Analytics (CA), and Brekeke CRM.
Software that included in Brekeke CCS
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SOFTWARE |
USAGE |
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Brekeke CIM |
Brekeke CIM offers the following functionalities:
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Brekeke CA |
Brekeke CA offers the following functionalities:
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Brekeke CRM |
Brekeke CRM offers the following functionalities:
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Feature List - Edition Comparison
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Brekeke Contact Center Suite (CCS) - for all software |
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Multi-tenant feature support |
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Multi-language Support (English, Japanese, Mandarin Chinese) |
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Brekeke Customer Interaction Manager (CIM) |
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ACD |
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Skills-based routing |
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Customizable ACD algorism using script |
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Selection of Agents (i.e., Assign a call to the same agent who had already assisted the customer) |
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Call Queuing |
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Smart Call Queues (Allowed to program call queuing rules based on predefined conditions.) |
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Agent Management |
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Agent Status Management |
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Agent Access Control |
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Agent Chat (Instant messaging with other agents) |
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Outbound Engine |
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Predictive Dialing (Require Brekeke CRM) |
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Progressive Dialing (Require Brekeke CRM) |
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IVR Dialing (Require Brekeke CRM) |
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Preview Dialing |
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CRM integration (CIM Client) |
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Web Widget (Javascript API) |
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.NET API |
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SalesForce integration |
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Brekeke Contact Analytics (CA) |
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Real-Time Report |
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DNIS Report |
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ACD Report |
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Agent Report |
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Agent map |
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Historical Report |
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Call Log Search |
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Brekeke CRM |
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Customer Management |
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Agent View Layout Manager |
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Contact Record |
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Update Record |
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Work flow |
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Outbound Campaign |
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Call scheduling |
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Do Not Call List |
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Talk Script Player |
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Script Designer |
Product Spec & System Requirements
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SYSTEM REQUIREMENTS |
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OS |
Windows/Linux |
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Java |
Oracle Java SE 8 |
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Memory |
16 GB Minimum |