Zendesk explore
Dig in
Zendesk Explore provides analytics for businesses to measure and improve the entire customer experience.
Overview
Let data lead the way
Building the best customer experience works better when it's driven by data. With Zendesk Explore, you get instant access to the customer analytics that matter—and the deeper understanding of your customers and business that comes with it.
SEAMLESSLY INTEGRATED
Omnichannel analytics made easy
Customer support can happen anywhere—on email, chat, phone, or your social channels. It’s good to have a customer analytics tool that can keep up. Explore integrates data from every channel, so you can measure how customers interact with your brand without losing the thread.
BEST PRACTICES, BUILT IN
Ready, set, data
Explore comes with best practice dashboards and analysis built in, so teams of any size get the metrics that help them track towards success. You can analyze team performance, take stock of operational metrics, or get a better understanding of your customer experience. No matter what it is, Explore has a dashboard to get it done.
“I love the dashboards that come out of the box with Explore. They give me a birds-eye view of everything I need to know.”
— Janine Bezuidenhout, IT Service Desk & Desktop Support Manager at Cape Union Mart
South Africa's favourite outdoor store
CUSTOMIZABLE ANALYTICS
Make it your own
Your business is unique so your reporting should be too. With thousands of customization options, you can make every chart and dashboard your own. And anyone can do it—you don’t need to be a data expert to get the most out of Explore.
SHARE AND COLLABORATE
Do more with your data
Share information across the whole team so everyone can take action on the insights that matter.
“Since I've started building queries and dashboards in Explore, I've managed to solve for all of the pain points I had with reporting.
Turns out, the main things I needed are things you were already thinking about!”
– Justine Matison, Director of Customer Service and Support at Lever
Hiring and applicant tracking software
Features
Power up your support
Explore is more than just pretty dashboards. It’s a comprehensive customer analytics toolkit that helps you measure and optimize every interaction a customer has with your business. It integrates seamlessly with every Zendesk channel, so your team always has the data to make better decisions.
Dashboards
Let best practices lead the way
We’ve done the heavy lifting and pre-calculated common customer service metrics for you, so you can start measuring your customer data right away.
Slice-and-dice everything
Filter your data by team, date, or custom field to dial in on any part of your business.
Drill down and dig in
Break down trends in your customer data or take a look at granular ticket level details to see which underlying factors drive performance.
Share with your team
Publish live dashboards, schedule automated delivery, and make sure everyone is in the know.
Export your findings
Download customer data in a variety of formats—CSV, Excel, PDF, or Image to use as you see fit.
Get your data faster
Respond to customers and make operational decisions on the spot so you don’t fall behind.
Powerful analysis capabilities
Drag-and-drop editing
Build custom charts and dashboards without writing a single line of code.
20+ chart types at your service
Choose from over 20+ chart types to help you display data in better ways. From bar to pie charts, Explore has every visualization option you need.
Customize everything
Tweak the formatting options of any chart to make your data easier to read and customize dashboards to match your brand.
Intuitive drill-ins
Dive deep into your data with one-click drill-ins that help surface underlying trends and patterns.
Chart recommendations
Let Explore choose the best chart type for your data or build your own custom charts, all from one clean interface—without writing a single line of code.
Custom fields
Create metrics and attributes that align with your support objectives and track the data important to your team.
Forecast ahead
Get a better idea of your ticket volumes or response times to optimize planning and staffing efforts.
Control your results
Easily sort your data, apply patterns, or limit your findings to the top ten or bottom attributes to get a more granular view of your business.
Keep it tidy
Organize your analytics workspace by grouping your custom fields and toggling display formats.
Collaboration and permissions
Dashboard viewer portal
One place for your entire team to view all the shared dashboards.
Product-wide search
Search across all of your dashboards, queries, or data sources to find exactly what you’re looking for.
Roles and permissions
Specify security permissions to control what users can see and do.
Secured attributes
Restrict the data displayed on dashboards to a specific group of agents.
Multilingual
Localized customer analytics enables teams to scale their customer support efforts globally.
Global availability
Store your Explore data wherever your Zendesk Support instance is hosted.