Proactive Customer Success Software
Freshsuccess helps software and subscription companies prevent churn, increase expansion, and strengthen customer relationships.
Gain more visibility into your customers
Quickly see account health, support tickets, billing history, communications, and user engagement.
Key features:
Identify risks and opportunities
Proactively address customer churn, and identify new advocates or expansion opportunities.
Key features:
Boost CSM productivity
Standardize workflows, automate tasks, and establish best-practices for your Customer Success team.
Key features:
Uncover valuable customer insights
See key metrics like churn, expansion, product adoption, and customer health.
Key features:
Powerful, easy to use Customer Success Software
Leading B2B software and subscription companies trust Freshsuccess.
“In the past, we used another Customer Success tool, but our team couldn't trust the data. Now, Freshsuccess gives us a real source of truth about our customers.”
Joran Hofman
Customer Success Lead
Leadfeeder
Success Stories
Customer intelligence
AdStage needed a better way to focus their Customer Success efforts. Using Freshsuccess, the Customer Success team can quickly identify low-adopters, power users, and even potential customer advocates.
Actionable insights
Appcues wanted to address customer needs more proactively. With Freshsuccess, the CSM team uses data integrations, segmentation, and workflows to make smarter decisions about priority and next steps